Training/Advice Workshop
Event

Assertive Skills (for Team Leader and Managers)

Next date: Thursday 03 October 2019 10:00am
Association for Real Change NI

Association for Real Change NI

Cost: ARC Members £45 | Non-Members £60
Assertive Training
Sometimes it can be difficult to explain to service users and carers why commitments, agreement and arrangements cannot be met. The aim of this course is to provide participants with the knowledge and skills on how to behave more assertively.

The course content reflects NISCC Standards for Employers of Social Workers & Social Care Workers 2. Social care workers need to strive to establish and maintain the trust and confidence of service users.

By the end of the course learners will:

  • recognise the three main categories of behaviour, their advantages and disadvantages and how to best respond to them
  • know a range of assertiveness techniques to help them to become more assertive in the workplace
  • have created an action plan to enable them to build on their new assertiveness skills going forward.

Cost ARC Members £45.00 | Non-Members £60.00

Location ARC NI Offices

Booking Arrangements To secure a place complete and return a booking form to [email protected]

Sector:
  • Education/training

Date and Time

  • -
  • -

Location

Ash Grove
Wildlfower Way
Belfast
BT12 6TA
United Kingdom

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