Assertive Skills (for Team Leader and Managers)
Association for Real Change NI
The course content reflects NISCC Standards for Employers of Social Workers & Social Care Workers 2. Social care workers need to strive to establish and maintain the trust and confidence of service users.
By the end of the course learners will:
- recognise the three main categories of behaviour, their advantages and disadvantages and how to best respond to them
- know a range of assertiveness techniques to help them to become more assertive in the workplace
- have created an action plan to enable them to build on their new assertiveness skills going forward.
Cost ARC Members £45.00 | Non-Members £60.00
Location ARC NI Offices