Telecare Response Centre Supervisor

Based at: Fold House, 3 Redburn Square, Holywood, BT18 9HZ

Reference: RCS.TC.01

Hours: 35 hours per week

Essential Criteria:

• NVQ Level 3 (or equivalent) plus six months experience in a customer service line management role.
  OR
  At least three years experience in a customer service line management role.
• Minimum 6 months direct line management experience of a call centre based or similar customer response service.
• Direct involvement in staff recruitment and/or training.
• Experience of effective use of an ICT system.

For full Job Description & Person Specification please visit www.foldgroup.co.uk/jobs

To obtain a hard copy application pack, contact Reception on 028 9039 7250.

Fold reserve the right to enhance criteria to facilitate shortlisting.

Fold is an Equal Opportunities Employer.