CMI Level 3 Certificate in First Line Management

The CMI Level 3 Certificate in first line management provides new and aspiring managers with a unique opportunity to gain a nationally-recognised qualification in just 6 weeks. This CMI Level 3 First Line Management qualification is held at our campuses in Bangor and Lisburn.

What is it about?This qualification is delivered as part of a specially developed course designed with the needs of today's manager in mind. It covers effective communication, motivation, difficult conversations and performance management skills in a challenging engaging way to make sure new managers are prepared for upcoming tasks.

What will I get out of it?This course gives comprehensive insight into everything a line manager needs to know.

Learners will:       

Identify the skills of a manager and assess their core against best practice           

 Uncover four core communication styles           

Analyse some live challenging situations and learn how to overcome them           

Explore how to deliver effective, meaningful and practical feedback           

Apply communication theory to practical situations           

Unlock the secret to holding successful team meetings           

Utilise techniques for building and maintaining successful, purposeful teams           

Examine the performance cycle and performance management