Service Support Assistant – Assisted Discharge

About the role
The Independent Living Service Support Assistant post will provide reactive, focused and flexible support to adults either following a hospital stay to enable early discharge when clinical needs have been met or to those living in the community to prevent hospital admission. The post will assist the Independent Living Service Manager by undertaking duties required to meet the service users' needs in order to re-enable service users to remain in their own home and prevent hospital re-admission.  Referrals may require the support worker to take the patient home from hospital to enable their discharge. The post-holder will respond to referrals from Clinicians and Community Health Professionals and will be required to have the ability to assess service users' needs, complete and follow a support plan for the individual.  The post-holder will be providing practical and emotional support in the service user's own home and signposting to other services where appropriate to enable the individual to live independently in their own home.  

About the team
Our services help to prevent people from reaching crisis point; reducing admissions to hospitals and the need for residential and nursing care.

We are committed to delivering a person-centred service and enabling service users to achieve their personal outcomes. These may include enhanced quality of life, increased confidence and independence, and an improved sense of choice and control.  

We also focus on improving personal dignity, feelings of safety and improved recovery after trauma or illness through services such as Support at Home and Transport Support.

About the person

• Excellent interpersonal and communication skills
• Ability to deal with queries in a diplomatic, professional and confidential manner
• Educated to GCSE level (or equivalent by experience)
• Full driving licence holder and access to vehicle
• IT literate
• Working with individuals with a sensory or physical impairment or who may be frail due to old age

Closing date for applications is 23:59 on the 30th July 2017  


Please click here to view the full job description and person specification for this position.


About the organisation
The British Red Cross helps millions of people in the UK and around the world to prepare for, respond to and recover from emergencies, disasters and conflicts.

Our volunteers and staff help people in crisis to live independently by providing support at home, mobility aids and transport. We also teach first aid skills.

We are part of the global Red Cross and Red Crescent humanitarian network. We refuse to ignore people in crisis.

We offer a wide range of staff benefits, these include:

• 36 days holiday (including Bank Holidays)
• Up to 6% contributory pension
• Childcare vouchers

The British Red Cross is committed to being an inclusive employer with a diverse workforce. We encourage applications from people from the widest possible diversity of backgrounds, cultures and experiences - including disabled and ethnic minority candidates. This is to contribute to the breadth of experience we need to respond to people in crisis.

As part of its recruitment and selection process the British Red Cross undertakes AcessNI checking of all individuals who regularly work with or have access to children and vulnerable adults.

The British Red Cross, incorporated by Royal Charter 1908, is a charity registered in England and Wales (220949) and Scotland (SC037738).

Follow us on Twitter @RedCrossJobsUK and on Linked in - British Red Cross, to hear about our latest job vacancies.

Refusing to ignore people in crisis