Regional Support

KEY RESPONSIBILITIES:

Recruitment

• Identify recruitment needs and liaise with HR department weekly to ensure continual recruitment is in place to meet the needs of maintaining the current business and to allow growth from new referrals.
• Ensure annual leave, sick leave, maternity leave and leavers are taken into account when projecting recruitment.

Annual Leave

• Maintain annual leave data base and authorize and update database and MI system accordingly.

Training

• Ensure care staff attends mandatory and specialist training, calls are covered and training is input to MI system and therefore reflected on rota’s.

Cover

• Source and ensure cover is provided for all clients by preparing weekly rota’s and runs for care staff.
• Rota’s to be prepared and distributed no later than Thursday each week.
• Inform the client if their care assistant is late or there is a change to their usual care assistant.
• Ensure all calls are permanently filled.
• Source cover for care staff during sick and annual leave absences, monitor absences and report accordingly.
• Source cover for new referrals at commencement of package and/or commence recruitment

Queries

• Deal with care assistant queries in relation to their work schedule.
• Deal with commissioner queries in relation to care assistant work schedules.
• Deal with client queries in relation to time of calls and who is attending calls.

Care Packages

• Accept new referrals from commissioner and private clients

• Accept amendments to packages, make relevant changes to MI system, update care assistants and advise community accordingly for completion and updating of care plans.

Wages

• Verify care staff wages by exception reporting and respond to wage queries within timeframes.
• Verify invoicing by exception reporting and respond to invoice queries within timeframes

General

• Meet monthly with the Operations Manager to ensure Key Performance Indicators are met.

• Maintain clients information in accordance with the Data Protection Act

• Promote effective communication.
• Ensure all information of confidential nature is not divulged to third parties

Personal Development

• Maintain professional knowledge and competence on both company policies and regulatory standards.
• Attend training courses and updates as deemed necessary and in accordance with NISCC standards.

Special Conditions

• To carry out other duties and responsibilities commensurate with the post and the needs of the organisation in order to develop and maintain service delivery. 
• The post requires the holder to have a clear disclosure check in accordance with the regulatory body Access NI.