Job | Full Time

Regional Communications and Information Officer

RNID

19200
35.00

To provide comprehensive up to date information to people who are deaf, hard of hearing or have tinnitus, by dealing with information requests and participation in outreach events.

Key Accountabilities and Responsibilities:

 

Provide information reactively and proactively to individuals and organisations by all means of communication, to enable people with hearing loss to have fulfilled lives / make informed choices.

Undertake a programme of outreach information activities such as exhibitions, talks, road shows, presentations and local meetings in order to provide information on hearing loss and Action on Hearing Loss services to key audiences.

Maintain a comprehensive knowledge of local and national services for people who are deaf or hard of hearing, update information in order to signpost appropriately.

To manage information volunteers, supporting them and training them to provide information to the public and to liaise with the Regional Volunteer Manager where appropriate.

Ensure a high standard of Information provision across teams in the NI Directorate.

Provide an expert advice, demonstration and equipment loan service to members of the public, and to keep accurate records of equipment stock levels.

Maintain a strong knowledge of equipment products and arrange annual training for staff, volunteers and other relevant stakeholders on key pieces of equipment.

Maintain stocks of information resources and equipment for use in answering enquiries and for events for the whole Northern Ireland Directorate.

Maintain accurate records of all enquiries on the appropriate database, produce key performance indicators and other evaluation data as required.  Monitor and carry out evaluations to ensure high standards of performance.

Make links with other departments in Action on Hearing Loss and develop comprehensive knowledge of the organisations activities and services; promote other Action on Hearing Loss services and activities including Hear to Help, Access solutions and products as appropriate.

Closing Date

Friday / 27 January 2017
12:00pm

Contact Details

Cilla Mullan

Harvester House
4 - 8 Adelaide Street
Belfast
BT2 8GA
United Kingdom

Files

application_form_v8_2016.docx s1154_jd_3.docx