Quality Assurance Manager

Position: Quality Assurance Manager    

Responsible to: CFSP Manager

Working hours: 37 hours per week

Base: Network Personnel, Magherafelt

JO2345

Our client was established in 1989 to address the skills and employment needs of those living in the Magherafelt area. Since then it has won and successfully delivered several major training programmes. With a staff team of 80+ it is now a major employer in its own right. Network Personnel is currently one of the top performers in Northern Ireland in terms of Back to Work/employability initiatives. Their major key strength is the expertise of the team who work in the company. The company has a very low staff turnover with a strong emphasis on Continuous Personal Development. Staff are committed and enthusiastic about their work and those who are client facing have a strong empathy with their target groups. As a result of continued growth and ongoing development they wish to appoint a suitably experienced QA Manager.

JOB SUMMARY

Our client has an excellent reputation for innovation and high – quality provision and are appointing a Quality Assurance Manager who will work closely with members of the company Programme Management team to design, develop and implement an audit framework, in adherence to ETI, Programme policies and standards, internal policies and procedures, and funding requirements.

KEY TASKS

Develop and maintain collaborative working activities between Network Personnel programmes

The Quality Manager will champion, support and lead quality improvement initiatives. He/she will be responsible for ensuring that all staff develop, and maintain their part of the quality management system.

Ensure that participant requirements and expectations have been accurately identified and that the organisation is meeting or exceeding participant expectations. 

Identify models of good practice and where appropriate, embed within the programmes

Identify relevant quality-related training needs and implement programmes to address these

Work in conjunction with Programme Management to establish qualitative and quantitative internal targets (KPI), monitoring performance by gathering relevant data (qualitative & quantitative) and producing statistical reports

Analyse & monitor measurable information data (KPI’s) for funders and quality standards, implementing bench-marking processes with other similar services.

Conduct internal audits for ETI quality assurance framework and report the findings, by conducting periodic internal reviews/audits to ensure that compliance procedures are followed

Identify compliance issues that require follow-up or investigation and together with Management, putting solutions in place to address them

Identifying and reporting to Management, staff CPD needs in relation to written policies and procedures, arranging training if required

Assist in compliance meetings with management/external bodies. Convening meetings with external stakeholders as and when required.

Evaluation of internal and external training, gathering reports and evaluative evidence from Facilitators, Participants and Management

Evaluate levels of service for participants and other stakeholders (e.g. one-one interviews/focus groups etc.) in all aspects of Programme delivery, identifying and implementing action points, as and when required

Contribute to the continual improvement of the Quality management system through adhering to the documented procedures and processes, and identifying improvements where possible.

Attend any meetings/conferences and participate in courses/training as recommended by line manager

Ensure compliance in all activities in accordance with the Company’s Equal Opportunities Policy.

Conduct all activities with confidentiality and in accordance with the requirements of Data Protection Legislation and the Company’s Policies and Procedures

Ensure that communication both verbal and written is clear, relevant and professional.

Undertake any other duties that are within the competence of the Quality Assurance Manager and conducive to the effective delivery of programmes

PERSONNEL SPECIFICATION

Essential Experience/Qualifications:

Level 3 qualification in Advice & Guidance, Mentoring, Counselling, Coaching, Education (or other relevant discipline)

ICT qualification, including all Microsoft Office applications (Word, Excel, Power Point, Outlook, Internet & Email etc.)

Strong managerial experience, skills and experience (including compilation of accurate and timely reports)

It is crucial to be driven, passionate and committed to quality improvement, and can instil this in others.

Proven experience of interpreting and evidencing quality/standards in accordance with funding frameworks/expectations

Proven experience of maintaining quality management systems and/or quality report writing (e.g. IQRS/ETI, IIP)

Experience of working to and understanding Safeguarding legislation, policies and procedures (Vulnerable Adults and/or Children)

Understanding and experience of delivering training, completing assessments and supporting participants and learners with varying levels of ability

Skills/Abilities:

Essential:

•                     Excellent written and oral communication skills (with competence in public speaking)

•                     Ability to motivate and provide advocacy to others (demonstrating strong interpersonal skills)

•                     Using own initiative, working positively within a team and building good working relationships

•                     Being respectful and understanding in approach to dealing with colleagues and other organisations

•                     Excellent organisational and time management skills

•                     Information management and report writing

Circumstances

Essential:

•                     Ability to work flexible hours (as/when required)

•                     Willingness to undertake training required for the post.

•                     Subject to Enhanced Access NI clearance

•                     Full UK driving licence with access to transport appropriate for the post

Applications procedure

An application should be no more than 2 A4 pages (typed) stating:

• What do you see as the necessary Skills, Knowledge and Behaviours required for the role? Can you demonstrate how you feel you have these, detailing relevant examples?
• What experience can you bring to this role, to ensure the success of the Community Family Support Programme?
• If successful, what would you do in the first month in this role? 

Closing date:  2pm on Wednesday 13th July, 2016

Interested in this role? To express your interest in this role, please read the following instructions; Please forward your C.V. to us in “word format only” with an accompanying cover letter/email highlighting your suitability for the role and how you meet the essential criteria. You should also include the Job Reference Number AND the Job Title. (Noted above) Suitable candidates will be screened and contacted, your interest gauged and permission sought to send your C.V. to our hiring client for review. All applications are treated in strict confidence.

Additional Information: Our clients reserve the right to enhance the short listing criteria where and when this is deemed necessary. Candidates who do not meet the essential criteria for this role may be contacted in the future to discuss other roles. Sending your CV to us is initially an expression of interest in a role not a direct application, suitable applicants will be contacted to discuss further prior to their CV being released to a client. Network Recruitment As an organisation Network Recruitment is continually committed to equality and valuing diversity within its organisation/workforce. We will provide equality of opportunity and will not tolerate discrimination on grounds of gender, gender identity, marital status, sexual orientation, race, colour, nationality, religion, age, disability, HIV positivity, or any other grounds. We are an equal opportunities employer and act on behalf of both our candidates and clients as a professional Recruitment Consultancy.