IT Administrator

MAIN DUTIES AND TASKS 

• Supporting our ERP (Enterprise Resource Planning) Software
• Producing management reports / manipulating data from our ERP system
• Providing first point of contact for all new and existing ICT support issues
• Accurate problem resolution with thorough and clear documentation
• Maintaining all case / issue history within our helpdesk ticketing system
• Direct responsibility for support and training to a diverse range of static and mobile end-users in an intensive and demanding environment
• The effective determination and delivery of user requirements across all departments.
• The efficient translation of user requirements into system requirements
• Liaising with third party software providers to design changes and manage update requirements.
• Application maintenance
• The development and maintenance of structured analysis techniques, data modelling and reporting using crystal reporting.
• Keep up to date with new features and functionality enhancements in the applications being supported
• To assist the Information & Systems Manager as and when needed, including helpdesk support.
• Installation and configuration PC’s and other IT equipment.
• Troubleshooting and diagnosing technical issues over the phone and in person
• Technologies you will gain exposure to will include; Windows 2008 / 2012 Servers, Active Directory, MS Exchange, VMware, Veeam, Terminal Services, Windows 7 / 8 Desktops 

Personal Development

• Maintain professional knowledge and competence on both company policies and regulatory standards.
• Maintain up to date knowledge of industry developments.

Special Conditions

• To carry out other duties and responsibilities commensurate with the post and the needs of the organisation in order to develop and maintain service delivery. 
• The post requires the holder to have a clear disclosure check in accordance with the regulatory body Access NI/Garda Clearance.
• You may be required at times to transfer (depending on business needs) to alternative departments/areas.

You should note that under the Health and Safety at Work legislation you are required to take all reasonable steps while at your work to ensure your own health and safety and of those who may be affected by your acts and omissions at work. You are also required to co-operate fully with regard to the implementation of health and safety arrangements and you should not interfere with or misuse anything provided in the interests of Health and safety at work.

This job description indicates only the main duties and responsibilities of the post.  It is not intended as an exhaustive list.  Homecare reserves the right to amend this job description from time to time, according to business needs.  Any changes will be confirmed in writing.  

KNOWLEDGE, SKILLS AND EXPERIENCE REQUIRED

Essential:

• 2 work related references
• A self-starter, who is detail oriented and results focused
• Ability to cope with competing priorities
• Ability to succinctly and accurately record issues and document resolutions
• Ability to work on own initiative and without daily supervision
• Fitness to do the job
• Flexible, reliable and responsive to change
• Fluent in English
• Have the ability to deliver technical training
• Right to work in UK
• Satisfactory police clearance
• Strong interpersonal and communication skills for interacting with business teams.

Desirable:

• Educated to A Level standard/ NVQ Level 3 in Administration or equivalent
• Full European driving licence.
• A working knowledge of MS SQL Server and crystal reports
• A minimum of 2 years progressive experience in the implementation and hands on support of complex business applications.