On Call Coordinator

MAIN DUTIES AND RESPONSIBILITIES

• Responsibility for the management of Homecare Independent Living out of hour’s service ensuring a satisfactory resolution to all incoming issues.

• Cover shifts for any care assistants calling in sick
• Ascertain service users wellbeing and/or whereabouts if not at home
• Advise clients if care assistants are running late
• Deal with any concerns regarding clients health/wellbeing

• Record all incoming and outgoing telephone calls including all action taken.

• Ensure accuracy of information taken from caller to ensure efficient follow up.

• Respond immediately to all emergency calls by contacting Police/Doctor/Ambulance where necessary

• Liaise with On Call Manager on all decisions relating to service users.

• Respond to all calls within 15 minutes

•   Full training will be provided to ensure that the On Call Coordinator is fully briefed on all aspects of the role.

Health and Safety

You should note that under Health and Safety at Work Legislation you are required to take all reasonable steps while at work to ensure your own Health and Safety and the Health and Safety of those who may be affected by your acts and omissions at work.  You are also required to co-operate fully with regard to the implementation of Health and Safety arrangements and you should not interfere with or misuse anything provided in the interests of Health, Safety or Welfare at work.

This job description will be subject to review in the light of changing circumstances and is not intended to be rigid or inflexible but should be regarded as providing guidelines within the individual works. Other duties of a similar nature and appropriate to the grade may be assigned from time to time.