Administrator (Part Time)

MAIN RESPONSIBILITIES:

• Process, record and action stakeholder enquiries/concerns seeking prompt resolution and escalating where appropriate.
• Collate and evaluate relevant information to resolve enquiries/concerns.
• Identify and escalate priority issues to Chief Executive Officer.
• Maintain customer information in accordance with the Data Protection Act, NISCC and RQIA.
• Promote effective communication channels via verbal electronic and written means.
• Managing the day-to-day operations of the Chief Executive office
• Prepare and edit correspondence, communications, presentations and other documents

• design and maintain databases
• file and retrieve documents and reference materials
• conduct research, collect and analyze data to prepare reports and documents
• manage and maintain executives' schedules, appointments and travel arrangements
• arrange and co-ordinate meetings and events
• record, transcribe and distribute minutes of meetings
• monitor, screen, respond to and distribute incoming communications
• answer and manage incoming calls
• receive and interact with incoming visitors
• liaise with internal staff at all levels
• interact with external clients
• co-ordinate project-based work

PERSONAL DEVELOPMENT

• Maintain professional knowledge and competence on both company policies and regulatory standards.
• Attend training courses and remain fully informed of change in policies and procedures as deemed necessary and in accordance with relevant regulatory bodies.

Special Conditions

• To carry out other duties and responsibilities commensurate with the post and the needs of the organisation in order to develop and maintain service delivery. 
• The post requires the holder to have a clear disclosure check in accordance with the regulatory body Access NI. 

You should note that under the Health and Safety at Work legislation you are required to take all reasonable steps while at your work to ensure your own health and safety and of those who may be affected by your acts and omissions at work. You are also required to co-operate fully with regard to the implementation of health and safety arrangements and you should not interfere with or misuse anything provided in the interests of Health and safety at work.

This job description indicates only the main duties and responsibilities of the post.  It is not intended as an exhaustive list.  Homecare reserves the right to amend this job description from time to time, according to business needs.  Any changes will be confirmed in writing.

KNOWLEDGE, SKILLS AND EXPERIENCE REQUIRED

Essential

Desirable

• Able to communicate effectively at all levels
• Team player
• Flexible approach to work according to the needs of the service
• Excellent literacy and numeracy skills
• Understanding of confidentiality
• Ability to maintain accurate and up to date records and care plans in accordance with company policies and procedures
• Excellent administrative and computer skills with specific knowledge of Word and Excel systems.
• Flexible, reliable and responsive to change
• Ability to cope with competing priorities
• Ability to work on own initiative and without daily supervision
• Fitness to do the job
• Satisfactory police clearance
• 2 work related references
• Right to work in UK
• Fluent in English
• Full European driving licence.
• Educated to A Level standard/ NVQ Level 3 in Administration or equivalent