Administration and Support Officer (Victim & Witness Care Unit)

Key Accountabilities:

• Contacting clients, dealing with sensitive information and with people in emotive situations

   

• Providing advice on the services provided by Victim Support NI to clients and to staff within the Victim And Witness Care Unit

   

• Inputting and maintaining information on the case management system

   

• Administering reports and letters and providing administration support to the wider Witness Service team

• Achieving standards of performance and performance targets

• Establishing and maintaining effective filing systems

   

• Managing all incoming and outgoing queries and requests for support

   

• Full compliance with all financial, HR and other corporate responsibilities as appropriate to the post

   

• Ensure that all Victim Support policies, particularly those relating to Confidentiality, Health & Safety and Equal Opportunities are applied