There is hardly a day goes by without the challenges being faced by Social Housing providers being talked about in the press. This introductory session will provide an overview of social housing and the environment in which housing organisations operate. It will consider the key challenges facing the sector as well as looking at new opportunities which may be available.
Course content will include:
- What is Social housing?
- How we arrived at where we are now
- The work and structure of different Social landlords
- The legislative and operational framework in which the sector operates
- Role of the Department of Communities
- Co-Regulation and Governance
- The Funding of Social Housing
- Relations and Partnerships with other organisations
- New initiatives, challenges and opportunities
Who should attend
The course will be of benefit to existing staff, newly appointed staff, Board Members and Tenant representatives, as well as staff from partner organisations who require an insight into the work of the sector. It would be an ideal course for new starters to attend as part of their induction process
Having worked in the Social Housing sector for more than thirty five years both for Housing Associations, Local Authorities and for the past few years as a trainer, tutor, assessor and consultant Michael has an extensive experience and knowledge of the sector.
Michael has never worked far from the frontline of housing and has been responsible for establishing neighbourhood offices, foyers, supported and sheltered housing and a customer contact centre and therefore understands the pressures faced by staff working on the frontline and appreciates the importance of having well trained customer focused staff.
He is particularly keen to ensure that staff are supported, trained and equipped to meet the challenges presented by an ever-changing environment and all the while ensuring that they are equipped to provide excellent customer service.
"I like to bring a “practical, down to earth” approach to my training and tutoring drawing on my own and the delegates experience to provide a rounded but varied learning experience which directly impacts on the service provided" Michael Smith
Dates & Locations
When: 25 May 2017
Where: CIH Northern Ireland, Carnmoney House, Edgewater Office Park, Belfast, BT3 9JQ
£95 (members) / £110 non-members
Terms and conditions
Please ensure you read our terms and conditions before booking.