Customer Service Training - Registration Closes Thursday 26th May!
People 1st
Increase customer satisfaction by developing understanding of how to provide a positive customer environment with our part-time Customer Service training programme.
Customer Service Training - Limited Spaces Available!
Registration closes Thursday 26th May 2016
Gain the knowledge, skills and competencies to increase customer satisfaction. Understand the customer service practices required to become confident in handling enquiries, complaints and communications.
£500 Employer incentive available for completion of the full framework!
Level 2/3 Customer Service Training
This Department for the Economy (DfE) funded programme is offered under the Apprenticeship NI programme (also available privately). Suitable for employees that deal with the general public in a customer facing role or by communication on the telephone, by email or marketing.
- Level 2/3 NVQ in Customer Service (QCF)
- Workplace observations arranged to suit company requirements. (We work around you)
- Essential Skills in Communication and Numeracy - candidates with GCSE's grade C or above will be exempt from this part of the framework.
There is no cost to the employer as long as the candidate and employer meet the DfE requirements. The candidate must be under 25 years of age upon starting the programme. The cost of the course will be funded by DfE and the European Social Fund.
Weekly classes commencing: Tuesday 31st May 2016
Workshops Times: 2.00pm - 5.00pm
Venue: People 1st, 89 Malone Road, Belfast, BT9 6SP
End Date: Tuesday 5th July 2016
For further information or to reserve places on this course please contact:
Lorraine Burrows Tel: 028 90303980 Email: [email protected]
Date and Time
Location
People 1st Training
89 Malone Road
Belfast
BT9 6SP
United Kingdom
More Information
Customer Service Training - Registration Closes Thursday 26th May!
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