Training/Advice
Event
Customer Care Series: Telephone Handling Workshop
Housing Rights
Cost:
Voluntary / Community from £110.00 to £92.00 Public / Statutory from £204.00 to £170.00
Build your confidence communicating with clients on the phone by learning best practice techniques and skills for effective call handling.
We developed this course to ensure our helpline advisers have the telephone skills to manage their role. If you are in a busy frontline role, you may sometimes face high volume calls or confrontation. This course will give you the skills to stay in control of your calls, communicate effectively, and manage your working day to avoid burnout.
What we will cover
- communicate effectively over the telephone
- effective questioning and listening skills
- building rapport with the caller
- maximising customer satisfaction
Who should attend?
- helpline staff
- advisers working in a predominantly phone based role
- receptionists
Sector:
- Housing and homelessness