The Consumer Council offer advice following Peter Kay Belfast shows cancelled

The Consumer Council has offered advice to consumers affected by the announcement that Peter Kay has cancelled his upcoming tour, including six dates at Belfast SSE Arena in January 2019.

Philippa McKeown-Brown, Head of Consumer Empowerment and Protection at The Consumer Council, said: “If you bought your tickets from Ticketmaster online or by telephone using a debit or credit card, you will have your account automatically refunded within the next few days. If you purchased tickets in person from an official outlet or the venue, you will receive a full refund from your point of purchase from Thursday, December 14 at 10am.”

However those who bought their tickets from a secondary website may not have the same chance of getting a refund.

Philippa continued: “You have fewer rights when buying tickets from a secondary ticket seller, however, many specialist secondary ticket sites provide consumer protection guarantees. Check whether your ticket seller website is a member of Society of Ticket Agents and Retailers (STAR) which has, as a condition of membership, a face-value refund after cancellation. 

You may also have protection from your card issuer if you bought with a credit or debit card.  If you bought a single ticket costing £100 or over, you could use S75 of the Consumer Credit Act which means the credit card provider must help you get your money back. If you’ve bought a number of tickets, or the ticket value is less than £100, you can use the credit or debit card provider’s Chargeback process to claim money back. For more information on this, we have a ‘Buying secondary tickets’ factsheet on our website.” 

For more information visit The Consumer Council’s website or telephone 0800 121 6022. 

Last updated 10 months ago by Siobhan Rafferty