General Reception tasks:-
- To receive & welcome all visitors to the office in a courteous & friendly manner.
- Answering phone and transferring calls to relevant staff
- Taking accurate messages and caller details
- Ensuring visitors sign in and out on the register
- Maintaining strict confidentiality at all times
- To ensure that the Reception desk & area is well presented, kept clean and tidy.
- Adhere to data protection policies and procedures.
- To adhere to the Volunteer policies and procedures including Health & Safety.
- Sorting post
- Contact the office as soon as possible if unable to fulfil your commitment so that replacement cover can be arranged.
Skills, Knowledge and Experience:
- Knowledge or experience of a receptionist role, or a willingness to learn
- Good communication and interpersonal skills
- Friendly, reliable and approachable manner
- Happy to work with a wide range of people
- Knowledge of or willingness to learn about issues affecting deaf and hard of hearing people
- A genuine interest in working for the charity
- PC skills including the use of Microsoft Office suite (Particularly Outlook)
Action on Hearing Loss NI offers full, on-going training for all volunteers including a one-day induction programme with optional OCN qualification. ‘On the job’ role specific training will also be done by your volunteer co-ordinator when you start your role.
Weekly on a Wednesday. If a full day commitment is not possible, then a Wednesday afternoon can be considered.
Support and Supervision
Regular support will be given by your Volunteer Co-ordinator, especially in the early stages of your role as you settle in.
Benefits of volunteering:
- Training – learning new skills, and gaining up-to-date knowledge of issues affecting deaf and hard of hearing people;
- Experience – meeting new people in different situations, building new friendships with other Action on Hearing Loss volunteers;
- Fulfilment – knowing that the information you provide will make a real difference to those who receive it, and raising deaf awareness throughout society as a whole;
- Expenses – all expenses incurred as a result of your volunteering will be reimbursed, according to the Action on Hearing Loss expenses policy;
- Opportunity to try other volunteering roles within Action on Hearing Loss.
Kathy McCann, Regional Volunteer Manager
Action on Hearing Loss NI
Action on Hearing Loss, Harvester House, 4-8 Adelaide Street, Belfast
Thank you for showing an interest in volunteering with Action on Hearing Loss. If you are interested in becoming a Volunteer Receptionist, please complete and return a volunteer application form, or email [email protected]