Volunteering

Volunteer Receptionist

Action on Hearing Loss

Administration
Expenses will be covered
7.00
We're looking for a friendly volunteer to act as the first point of contact at our offices in Harvester House, Belfast, by providing a welcoming and helpful response to telephone callers and visitors.

General Reception tasks:-

  • To receive & welcome all visitors to the office in a courteous & friendly manner.
  • Answering phone and transferring calls to relevant staff
  • Taking accurate messages and caller details
  • Ensuring visitors sign in and out on the register
  • Maintaining strict confidentiality at all times
  • To ensure that the Reception desk & area is well presented, kept clean and tidy.
  • Adhere to data protection policies and procedures.
  • To adhere to the Volunteer policies and procedures including Health & Safety.
  • Sorting post
  • Contact the office as soon as possible if unable to fulfil your commitment so that replacement cover can be arranged.

 

Skills, Knowledge and Experience:

  • Knowledge or experience of a receptionist role, or a willingness to learn
  • Good communication and interpersonal skills
  • Friendly, reliable and approachable manner
  • Happy to work with a wide range of people
  • Knowledge of or willingness to learn about issues affecting deaf and hard of hearing people
  • A genuine interest in working for the charity
  • PC skills including the use of Microsoft Office suite (Particularly Outlook)

Training/Learning needed

Action on Hearing Loss NI offers full, on-going training for all volunteers including a one-day induction programme with optional OCN qualification. ‘On the job’ role specific training will also be done by your volunteer co-ordinator when you start your role.

Time:

Weekly on a Wednesday. If a full day commitment is not possible, then a Wednesday afternoon can be considered.

Support and Supervision

Regular support will be given by your Volunteer Co-ordinator, especially in the early stages of your role as you settle in.

Benefits of volunteering:

  • Training – learning new skills, and gaining up-to-date knowledge of issues affecting deaf and hard of hearing people;
  • Experience – meeting new people in different situations, building new friendships with other Action on Hearing Loss volunteers;
  • Fulfilment – knowing that the information you provide will make a real difference to those who receive it, and raising deaf awareness throughout society as a whole;
  • Expenses – all expenses incurred as a result of your volunteering will be reimbursed, according to the Action on Hearing Loss expenses policy;
  • Opportunity to try other volunteering roles within Action on Hearing Loss.

Closing Date

Thursday / 12 December 2019 11:59pm
11:59pm

Contact Details

Kathy McCann, Regional Volunteer Manager

Action on Hearing Loss NI

 

 

Action on Hearing Loss, Harvester House, 4-8 Adelaide Street, Belfast
Belfast
BT2 8GA
United Kingdom

More Information

What next?

Thank you for showing an interest in volunteering with Action on Hearing Loss. If you are interested in becoming a Volunteer Receptionist, please complete and return a volunteer application form, or email [email protected]

 

 

Files

Volunteer Application Form Northern Ireland.doc