Volunteer Receptionist

Action on Hearing Loss

Expenses will be covered
We're looking for a friendly volunteer to act as the first point of contact at our offices in Harvester House, Belfast, by providing a welcoming and helpful response to telephone callers and visitors.

General Reception tasks:-

  • To receive & welcome all visitors to the office in a courteous & friendly manner.
  • Answering phone and transferring calls to relevant staff
  • Taking accurate messages and caller details
  • Ensuring visitors sign in and out on the register
  • Maintaining strict confidentiality at all times
  • To ensure that the Reception desk & area is well presented, kept clean and tidy.
  • Adhere to data protection policies and procedures.
  • To adhere to the Volunteer policies and procedures including Health & Safety.
  • Sorting post
  • Contact the office as soon as possible if unable to fulfil your commitment so that replacement cover can be arranged.


Skills, Knowledge and Experience:

  • Knowledge or experience of a receptionist role, or a willingness to learn
  • Good communication and interpersonal skills
  • Friendly, reliable and approachable manner
  • Happy to work with a wide range of people
  • Knowledge of or willingness to learn about issues affecting deaf and hard of hearing people
  • A genuine interest in working for the charity
  • PC skills including the use of Microsoft Office suite (Particularly Outlook)

Training/Learning needed

Action on Hearing Loss NI offers full, on-going training for all volunteers including a one-day induction programme with optional OCN qualification. ‘On the job’ role specific training will also be done by your volunteer co-ordinator when you start your role.


Weekly on a Wednesday. If a full day commitment is not possible, then a Wednesday afternoon can be considered.

Support and Supervision

Regular support will be given by your Volunteer Co-ordinator, especially in the early stages of your role as you settle in.

Benefits of volunteering:

  • Training – learning new skills, and gaining up-to-date knowledge of issues affecting deaf and hard of hearing people;
  • Experience – meeting new people in different situations, building new friendships with other Action on Hearing Loss volunteers;
  • Fulfilment – knowing that the information you provide will make a real difference to those who receive it, and raising deaf awareness throughout society as a whole;
  • Expenses – all expenses incurred as a result of your volunteering will be reimbursed, according to the Action on Hearing Loss expenses policy;
  • Opportunity to try other volunteering roles within Action on Hearing Loss.

Closing Date

Thursday / 12 December 2019 11:59pm

Contact Details

Kathy McCann, Regional Volunteer Manager

Action on Hearing Loss NI



Action on Hearing Loss, Harvester House, 4-8 Adelaide Street, Belfast
United Kingdom

More Information

What next?

Thank you for showing an interest in volunteering with Action on Hearing Loss. If you are interested in becoming a Volunteer Receptionist, please complete and return a volunteer application form, or email [email protected]




Volunteer Application Form Northern Ireland.doc