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Job | Full Time

Veteran's Health and Wellbeing Manager

The Ely Centre

Management
£30,785
37.50
Ely Centre seek a Veteran's Health and Wellbeing Manager, a post funded as part of the Armed Forces Covenant Trust – Serious Stress Programme which seeks to improve health and wellbeing services for veterans and their families.

The Health & Wellbeing Manager will work directly with individual veterans and their families in the target area, in a pro-active and innovative way, to deliver and facilitate engagement with services and activities within the statutory, community and voluntary sector in keeping with their needs. Post will be located in Fermanagh & South Tyrone – to be based in Ely Centre head office Enniskillen & Brooke House Colebrook Estate and throughout the project service areas as required.

 

Co-ordination and Delivery of Health and Wellbeing Services

 

  • Line Management of Health and Well Being Case Officer and Health and Well Being Services throughout the Target Areas. In absence of Chief Executive to assume centre management responsibilities.

 

  • Responsibility for Service Budget Management, expenditure forecasts and reviews and submission of quarterly and annual monitoring and evaluation form to Chief Executive, Sub Committee and Project Funders and Associated Partners.

 

  • Responsible for development of Service promotion, communications strategy  and engagement with Referral partners, Veterans Charities in relation to Brooke House and Serious Stress Programme.

 

  • Delivery & Collation of project psychometrics and submission to University of Chester within agreed timescales.

 

  • Principle lead for seeking continuation and expansion of veteran’s health and wellbeing services.

 

  • Proactively and innovatively engage with vulnerable and marginalised veterans in the target area.

 

  • Keep up to date with relevant statutory, private and voluntary sector services available to veterans and their families and work to ensure pathways are seamless, responsive and mitigate against duplication of services.

 

  • Identify any barriers to veterans accessing the care and support they need and work with the individual and relevant agencies to remove or mitigate any adverse effect such barriers may pose.

 

  • The first point of contact for stakeholder enquiries, liaising with other agencies in a professional manner, ensuring that complex and sensitive information is communicated with empathy and reassurance and within the boundaries of Data Protection & GDPR legislation.

 

  • Advocate on behalf of and if necessary accompany individuals to services/appointments/activities where low confidence, low motivation and diminished trust may have left them isolated and marginalised.

 

  • Facilitate the process for Veterans to access personalised support through the Resilience Programme e.g. one to one literacy tutoring or a physical activity of choice.

 

  • Introduce veterans and their families to shared spaces and services.

 

Business Improvement and Quality Management

 

  • Ensure adequate and appropriate record keeping and that relevant databases are updated on a regular basis.

 

  • Record, monitor and evaluate client progress according to measurable goals described and report to Ely Centre Board and Chief Executive.  

 

  • Ensure that all support plans, records and associated processes are maintained to the standard required for auditing and monitoring and evaluation by University of Chester .

 

  • Manage the security/processing of sensitive and confidential client information in keeping with the requirements of the GDPR / Data Protection Act.

 

  • Report any risks, issues and/or concerns to Ely Centre.

 

  • Actively encourage participation of Veterans and their families in reviewing and modernising current services and in service development.

 

  • Promote a culture of continuous service improvement through the appropriate sharing of constructive feedback and work with relevant statutory, private and voluntary sector organisations to implement improvements.

 

Personal Development, Performance and Professionalism

 

  • Ensure the ongoing confidence of the public by maintaining high standards of personal accountability and ethical practice.
  • Facilitate liaison with professional and senior management within stakeholder organisations.

 

The foregoing is a broad range of duties and is not intended to be a complete description of all tasks. It is important to note that the responsibilities may change to meet the evolving needs of the Ely Centre.  

 

 

Closing Date

Friday / 26 April 2019
1:00pm

Contact Details

The Ely Centre

52 Forthill Street

Enniskillen

BT74 6AJ

52 Forthill Street
Enniskillen
BT74 6AJ
United Kingdom

More Information

Completed applications can be submitted as follows:

 

  • Posted or hand delivered to 52 Forthill Street, Enniskillen, BT74 6AJ
  • Emailed to [email protected]

 

Deadline: 1 pm, 26 April 2019

 

We will not accept incomplete application forms; application forms received after the closing deadline or reformatted application forms.

 

Applicants sending application by post should note that 1st class mail does not guarantee next day delivery. It is the responsibility of the applicant to ensure that sufficient postage has been paid to return the form to meet the required deadline.

 

Should you have any queries please contact [email protected]

This Project is funded by The Armed Forces Covenant Trust Tackling Serious Stress Programme

Armed Forces Covenant Fund Trust