Telephone and Email Befrienders

Deafblind UK

Could you help support our members who would like to stay in contact over the telephone and receive a weekly call from a friendly volunteer?

Making a regular call or sending an email or letter to one of our members could make a huge difference right now. So many of them live alone and having the opportunity to speak to another person can be of huge benefit to their general wellbeing.

How can you help…

We are looking for confident, chatty and friendly individuals who can hold a good conversation with our member over the phone. You could be chatting about similar interests or learning about each others lives. Whatever the conversation you’ll be making a positive difference.

Something as simple as phone call could brighten up our members’ week!

You don’t need to be local to the member and you don’t need experience to become one of our chatty volunteers. The majority of our members communicate with clear speech. You just need to be comfortable talking over the phone, engaging, able to instigate conversations and commit to regular weekly calls.

Yes this is for me…..How do I apply?

Please click on the ‘Apply’ button and complete the short application form.

All applicants are required to complete a DBS check or in the case of Northern Ireland, a basic Access NI check.

What is a Volunteer Telephone/Email Befriender?

A Volunteer Telephone/Email Befriender makes regular phone calls or emails to our members and engages in conversations of mutual interest, offering support and friendship to each member. Reducing deafblind people’s isolation and improving their quality of life. Providing advice and guidance to our members as appropriate within a mutual friendship.

What’s involved?

As a Volunteer Telephone or Email Befriender your role would be:

  • To establish and build a befriending relationship
  • To call/email an identified deafblind person at a mutually convenient time on a regular basis
  • To enable the deafblind person to discuss topics of their choice
  • To engage in conversations of mutual interest with a deafblind person and to provide encouragement to maintain the flow of conversation for the allotted time
  • To provide advice and guidance to a deafblind person to a level appropriate within a mutual friendship.
  • To provide regular updates of your volunteering activity to your named Deafblind UK contact

What times do I need to commit to?

This role requires a regular commitment of time, usually weekly.

The role will suit people who …

  • Willing to share their own personal interests with member who have similar or the same interests
  • Willing to engage in conversations with deafblind people to share interests
  • Willing to learn communication and guiding techniques to meet the needs of the deafblind person / people (full training will be provided)
  • Over 18 years of age

What are the benefits to you?  

  • Opportunities to meet like-minded people in your community
  • Be part of a friendly and dedicated team
  • The satisfaction of knowing you will be making a difference to real people’s lives
  • New communications skills
  • Establishing positive employability skills to help you in your career path

How do we support you?

We ensure all volunteers who join our team are well equipped to undertake any tasks and will provide training and supervision throughout your journey with us. Any specific training will be outlined within your onboarding and induction stages and then discussed at your reviews with your named lead contact.

Closing Date

Wednesday / 23 June 2021 9:00am

Contact Details

National Centre for Deafblindness
19 Rainbow Court Paston Ridings
United Kingdom