Team Lead Hydebank Visitors Centre

Visitor Centre Services

NIACRO is contracted by the Northern Ireland Prison Service (NIPS) to run Visitor Centre services in Northern Ireland’s three prison establishments; HMP Maghaberry, HMP Magilligan, and Hydebank College.  The services (including crèche facilities, hospitality and information & advice) are in place to meet the needs of adults and children visiting family members and friends in prison; to enhance the quality of visits and to help people to access further supports.  Along with NIPS, NIACRO is committed to supporting people to maintain relationships with family members in prison, recognising that this has the potential to aid successful resettlement and help to reduce re-offending.  Creating an encouraging, safe and welcoming atmosphere for visitors, before, during and after visits, is a key element of this service.   

The Post

The post holder will be responsible for the day to day running of the Hydebank Visitor Centre, providing services in a Welcome Centre (outside of the main prison) and the internal visits area.  The team’s responsibilities include: creating a welcoming and encouraging space for childcare supervision within the designated play areas; supporting the introduction and development of child centred visits; and delivering hospitality services.

The post holder will aim to provide a family/child friendly service in a welcoming, stimulating, safe and supervised environment.