Stroke Family Support Co-ordinator

Working closely with hospital and community stroke teams, as well as NICHS colleagues, you will make a difference to clients and their families by supporting them in achieving outcomes which will enhance their quality of life and independence.

You will be providing a needs based support service to people affected by stroke which will include:

• Receiving referrals from a variety of sources
• Carrying out client needs assessments
• Pro-active referral on to NICHS programmes and other services
• Providing listening support services and support programmes for carers

Main Responsibilities

Service Delivery

1. To support the implementation of the NICHS Outcomes Framework and to contribute to its continuing development to meet the needs of stroke survivors and carers in the future:
2. To receive, assess and action referrals against established criteria;
3. To undertake assessments and set goals with stroke survivors using standardised tools;
4. To provide emotional support to users of the service by listening, understanding, and giving advice, information and support;
5. To liaise with health professionals and others, and play a role within multi- disciplinary teams, to ensure the assessed needs of clients and their carers are met;
6. To establish a strong network base, and refer onto other services as appropriate(both internal and external);
7. To deliver services in the community as per NICHS Service Descriptions and Standard Operating Procedures;
8. To plan and deliver all programme activity sessions in line with NICHS policies and procedures;
9. To encourage an ethos of self-management and empowerment where appropriate, to act as an advocate for the client and to ensure that client opinions are sought regularly on the services provided;
10. To provide cover for other client groups and services when required:

General

1. To prepare reports as required for the management team of NICHS and appropriate Health and Social Care Trusts;
2. To maintain client records and files as required, in line with NICHS policies and procedures;
3. To input into the maintenance of NICHS’s Client Management System;
4. To set goals with clients, maintain individual progress reports for each client and organise reviews accordingly;
5. To assist in the development of service budgets while ensuring that financial procedures are adhered to and comply with NICHS accounting procedures and;
6. To ensure that confidentiality of information is maintained at all times.
7. to pro-actively establish networks and partnerships;
8. To identify, and make use of, any opportunities to publicise NICHS and its services and support NICHS communications strategy;
9. To contribute to and be involved in campaigns to raise awareness of the illnesses and to assess the effectiveness of such campaigns;
10. Any other duties as requested by the Director of Care or the Chief Executive which fall within the scope of the post.

Recruitment, Selection and Management of  Volunteers

1. In conjunction with the Head of Volunteering, recruit, select, induct and train a pool of volunteers to assist in the provision of services to clients and their carers in your service areas;
2. To supervise and support the volunteers in all matters relating to the services provided;
3. To maintain volunteer records including attendance at training and development sessions;
4. To ensure all volunteer expenses are accurate and claimed on a monthly basis within the accounting procedures timeframe.