Shop Manager - Armagh

Job Title: Shop Manager

Location: Armagh

Hours: 37.5

As a Shop Manager, you’ll be vital to the ongoing success of Vincent’s Retail, focusing on maximizing sales, productivity, revenue opportunities and providing customer service that meets and exceeds our customer’s expectations.

You’ll take ownership of your shop ensuring compliance with the Society’s retail standards and legislation to create a shopping experience that caters to our wide range of customers and promotes the ethos of the Society.

Job Description

Business Development

Develop and sustain a strong working relationship with the shop team. Participate in SVP retail

initiatives as directed.

Source new opportunities for the development of the current product range where possible.

Maintain and encourage a recycling business to the shop from the community.

Encourage the involvement of existing volunteers actively recruit new volunteers from all sectors of the community.

Implement effective resourcing of stock to anticipate customer demands.

Customer Service

“Relationship manage” existing valued customers by opening two-way communications with them. Encourage customer feedback through questionnaires, focus groups and customer events as appropriate.

Establish and promote clear guidelines for all forms of customer interaction, encourage volunteers and staff to exceed customer expectations at every opportunity thus creating a culture of sales through service

Promote the use of thank you cards and loyalty cards.

Ensure that all shops operate a meet and greet policy on the shop floor.

Team Satisfaction

Ensure that all staff and volunteers are working in an environment free from intimidation, harassment and discrimination.

Ensure that all team members receive regular updates on their progress.

Ensure that all existing and new volunteers and staff receive training and induction into the ethos and policies and procedures of the organisation.

Ensure that all retail staff have specific, realistic and measurable objectives and receive regular updates on their progress.

Assess the training needs of all staff and identify opportunities for staff to acquire new skills

Introduce a comprehensive and sustainable.

Personal Specification

EDUCATION

Job holder should have 4 GCSEs at C or above, including Maths and English or equivalent.

Job holder educated to third level in a business-related field or equivalent would be desirable.

KNOWLEDGE

Knowledge of the Society and of its mission and values.

Knowledge of needs and issues of the poor and disadvantaged.

Commercially aware

EXPERIENCE

At least 3 years retail experience ideally some of which will have been gained in the community / voluntary sector.

Experience of managing a diverse team of people.

Experience of working with sales and profit targets.

Experience of lone working and ability to use initiative.

Experience of managing budgets and providing accurate financial reports.

SKILLS

Excellent communication and interpersonal skills, both written and verbal, in individual and group situations in a professional manner.

An ability to establish and foster excellent working relationships with many different people across different functions and locations.

Excellent organisation skills.

Competent in IT packages – Excel, Word, EPOS, Microsoft 365.

Ability to work on own initiative or as part of a team A positive outlook with resilience and persistence in the face of barriers and setbacks.

An ability to display empathy.

A keen eye for visual merchandising and display.

How to apply

For an application pack please go to www.svp.ie/jobs. CVs will not be accepted.

The closing date for applications is 12 noon on Friday 9 October 2020.