Information Support Officer

Job Title: Information Support Officer 

Contract: 12 months fixed term

location: SVP, 196 - 200 Antrim Road, Belfast, BT15 2AJ

Hours: 37.5 hours per week Monday to Friday 9.00am to 5:00 pm

The job holder will report directly to the Membership and Information Team Leader, based in Regional Office, who is the line manager.

The prime purpose of the Regional Office is to support and enable the core work of Regional and Area.

Job Description

Dealing with all telephone calls for assistance promptly and adequately recording required all data/information on a database for onward submission to Volunteers.

Complete assistance requests by taking as much information as possible and inputting the same into CRM.

 Forwarding assistance requests to relevant Conferences as per established procedure.

 Making of emergency calls to Conference Presidents on behalf of clients.

Making calls to other third parties as necessary.

Maintain a record of callers and an incident log.

Provide assistance data for forwarding to National Office.

Working with member support officer to report common themes and develop solutions to conference and common issues.

Providing administrative support for Conferences.

Develop cash handling procedures and communicate to all staff.

Maintain petty cash.

Ensure the recording, storage and distribution of client information is in accordance with SVP’s data protection policy.

Solely responsible for ensuring the accuracy and completeness of data held on the CRM, including the correct assigning of clients to Conferences.

Thorough data cleansing to ensure maximum accuracy.

Work with fundraiser to maintain adequate stock of fundraising materials.

Assist as necessary with enquiries from those wishing to fundraise and distribute packs.

To undertake other duties appropriate to the post which may evolve as the role progresses.

To assist in any Regional/National fundraising initiatives as required.

Essential Criteria

 The job holder must have the following: 

1. Holds five GCSEs or equivalent including Maths and English at Grade C or above.
2. Has at least two years’ experience in providing varied administrative support in an office environment.
3. Has one year’s experience of operating a reception and handling a diverse range of callers – both in-person and by telephone.
4. Proficient in IT – MS Word, Excel, PowerPoint
5. Experience of working with a CRM database.

Desirable Criteria

1. Holds two A level qualifications or equivalent.
2. Office administration / secretarial or IT qualification.
3. Counselling or Coaching qualification.

Skills to be tested at interview stage

1. Excellent organisation and administrative skills
2. Ability to work on own initiative or as part of a team
3. Excellent communication (written and verbal) and interpersonal skills
4. An ability to work well under pressure, resilient.
5. An ability to display empathy, patience and a well-developed sense of humour.
6. Ability to be flexible in approach and towards the role.
7. Ability to maintain confidentiality.

If you would like to apply for this role, please complete an application form and return and it to the HR department before 12 noon on Monday 23 September 2019.