The Housing First Service primarily aims to permanently house individuals with chronic addictions and provides comprehensive intensive support to ensure these individuals can sustain their own tenancies within the community through a case management approach. Case management is a process of intense engagement with a service user with a broad range of complex needs (e.g. addiction, mental health, physical health or a combination of all) with intensive support requirements. Case management works to ensure that multiple services are effectively coordinated to respond to the needs of the service user. The case management process is led by the support worker, who coordinates and manages the service users support plan which is service user centric.