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Job | Full Time

HOUSING & CUSTOMER SERVICES OFFICER

Ark Housing

£24,248-£29,586
37.00
We are seeking to recruit an experienced and dedicated individual to join our organisation, on a permanent basis, as a Housing & Customer Services Officer.

Reporting to the Housing & Customer Services Manager, you will be responsible for delivering a range of generic frontline housing management and customer services, in accordance with the Association’s policies and procedures including:

  • Housing Allocations
  • Income Accounting and Rent Arrears Management
  • Anti-Social Behaviour Case Management
  • Community Liaison and Tenant Participation
  • Housing Support Services

The successful candidate should have:

  • A minimum of 2 years’ experience within the last 5 years in a front-line social housing role;
  • A 3rd level education (University Degree) OR a minimum of 5 years’ experience in a front-line social housing role within the last 8 years;
  • A proven track record in successfully developing relationships and partnership working with other agencies to help deal with and resolve tenancy and neighbourhood issues;
  • Excellent interpersonal and communication skills;
  • Excellent IT skills;
  • Competency in the use of the Microsoft Office software suite;
  • A current valid driving licence and access to the use of a motor vehicle.

Benefits include:

  • Salary Range £24,248- £29,586
  • Contributory Pension Scheme (NILGOSC) - currently 19.5% employer contribution;
  • 22 days annual leave moving to 27 days after 5 years’ service and 32 days after 10 years’ service;
  • 13 customary holidays per annum;
  • A range of excellent work and family friendly policies;

Anyone wishing to apply for the above position can download the recruitment documentation by clicking on the links. For a confidential discussion regarding this position, please contact Laura O’Dowd, Director of Housing on 028 90 752310.

Ark Housing reserves the right to enhance the criteria for the short listing of suitable candidates without further notification.

Closing Date for Receipt of Completed Applications is Friday, 2nd October 2020 by 4:00pm

Ark Housing is an equal opportunities employer. Applications are welcome from individuals irrespective of gender, marital status, disability, religion, race, ethnic origin, age or sexual orientation.

Closing Date

Friday / 02 October 2020
4:00pm

Contact Details

Annemarie Carleton

Hawthorn Office Park,
37a Stockmans Way
Belfast
BT9 7ET
United Kingdom