Helpline Assistant P/T

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This is an opportunity for you to join a small team to contribute to improving the outcomes for children, young people and families who are going through a separation. Helpline Assistant, providing access to FMNI services to parents & family members

FMNI is the lead agency for the delivery of family mediation and the key training provider of Family Mediators in NI. FMNI is a registered charity providing a specialist family mediation service to separating and divorcing parents and others involved in Wider Family Disputes at venues throughout NI.

The role of Helpline Assistant requires emotional resilience, empathy, initiative, flexibility, a mature approach and the ability to balance competing demands in a fast paced environment with a commitment to supporting Service Users, by responding to enquiries by parents, family members and professionals and providing access to those services, whilst assisting the Coordinator and the Mediation Team in service delivery.