Health and Wellbeing Caseworker

This post has been developed as part of the PEACE IV Programme which provides investment for cross-border health and wellbeing services by increasing the quality of care in the sector for victims and survivors and their families, and by collecting information on victims’ and survivors’ needs. Post is for 4 days per week and is initially for a 3 month period with the possibility of extensions

Job Description

The key elements that constitute the role of Health and Wellbeing Caseworker are as follows:

Co-ordination and Delivery of Health and Wellbeing Services

Proactively and innovatively engage with vulnerable and marginalised individuals.

Keep up to date with relevant statutory, private and voluntary sector services available to victims and survivors and their families and work to ensure pathways are seamless, responsive and mitigate against duplication of services.

Identify any barriers to victims and survivors accessing the care and support they need and work with the individual and relevant agencies to remove or mitigate any adverse effect such barriers may pose.

The first point of contact for stakeholder enquiries, liaising with other agencies in a professional manner, ensuring that complex and sensitive information is communicated with empathy and reassurance and within the boundaries of Data Protection legislation.

Advocate on behalf of and if necessary accompany individuals to services/appointments/activities where low confidence, low motivation and diminished trust may have left them isolated and marginalised.

Facilitate the process for victims and survivors to access personalised support through the PEACE IV Resilience Programme e.g. one to one literacy tutoring or a physical activity of choice.

Introduce victims and survivors and their families to shared spaces and services.
 

Business Improvement and Quality Management

Ensure adequate and appropriate record keeping and that relevant databases are updated on a regular basis.

Record, monitor and evaluate client progress according to measurable goals described in their individual support plan.

Ensure that all support plans, records and associated processes are maintained to the standard required for auditing and monitoring and evaluation by VSS.

Manage the security/processing of sensitive and confidential client information in keeping with the requirements of the Data Protection Act.

Report any risks, issues and/or concerns to Ely Centre.

Actively encourage participation of victims and survivors and their families in reviewing and modernising current services and in service development.

Promote a culture of continuous service improvement through the appropriate sharing of constructive feedback and work with relevant statutory, private and voluntary sector organisations to implement improvements.
 

Personal Development, Performance and Professionalism

Ensure the ongoing confidence of the public by maintaining high standards of personal accountability and ethical practice.
Facilitate liaison with professional and senior management within stakeholder organisations.

The foregoing is a broad range of duties and is not intended to be a complete description of all tasks. It is important to note that the responsibilities may change to meet the evolving needs of the Victims and Survivors Service.