Floating Support Worker, (Based in Derry/Londonderry and facilitating the Northern Sector of the Western Trust)

MAJOR TASKS AND RESPONSIBILITIES:

1. To form relationships with vulnerable young people referred to the service, assess their needs and obtain their inclusiveness on how the service should be run.

    

2. To tailor individual holistic responses to the collective family and individual needs of clients on health awareness, harm reduction, emotional, psychological, social and housing factors, at all times implementing on the organisation’s Vulnerable Adults Policy.

    

3. Monitor service user’s housing and support needs as well as reviewing plans to take account of any change.

    

4. Provide service users with information and encouragement to help them integrate into the local community.

    

5. Assist service users in sustaining and maintaining their tenancies.

    

6. Offer comprehensive benefits advise to client groups, ensuring that income is maximised in view of effective home management.

    

7. Offer advice and assistance in dealing with practical matters throughout their tenancy where required. (ie Arranging gas and electrical services, acquiring essential furniture etc.)

    

8. Negotiate service delivery and advocate on behalf of tenants to ensure that services are provided by statutory or voluntary health and support agencies as appropriate.

    

9. Visit clients regularly, building a relationship of trust, understanding and support.

    

10. Assisting in the resolution of neighbourhood disputes and problems, liasing with the Housing Executive when relevant.

     

11. Advocate for tenants and make referrals for aids and adaptations, or in the event of their property needing repair.

     

12. To assist in the preparation of leaflets/literature which describe the work of the Floating Support Service for prospective service users and profiling of service.

     

13. To maintain written case management files.

     

14. To attend regular staff meetings with direct line management.

     

15. To provide regular reports and updating on current issues to the Service Co-ordinator.

     

16. To use databases and other electronic management systems focused towards service provision improvements and quality outcomes.

     

17. Any other duties appropriate to the post