Family Mentor - Community Family Support Programme (Customized Training Services)

The CFSP Family Mentor is responsible for working alongside other members of the CFSP team to: 

Support 16 + year olds who are not in education, training or working over 16 hours per week to address health, social and economic concerns, enabling them to avail of opportunities in education, employment and training

Design and deliver needs-led programmes to develop life skills, such as health, social inclusion and finance management which demonstrate positive outcomes

Main Responsibilities and Accountabilities

 Family Support

1. Enrol eligible participants onto CFSP focusing on engagement and retention of participants and their families to achieve positive family outcomes.
2. Undertake direct work with participants in their homes, the community or office which safeguards and promotes the positive development of participants using a solution focused approach.
3. Carry out a detailed risk and needs assessment, identifying their barriers to progressing into employment/education/training.
4. Create and agree a support plan outlining actions and timescales to achieve positive change, in progressing the participant / family to education, training or employment.
5. One-to-one support and group sessions with participants, concentrating on interventions on health, economic and social issues.
6. Signpost participants to the range of specialist agencies, support services and activities on offer to develop solutions to barriers.
7. Effectively manage caseload of participants to provide appropriate advice in a respectful and professional manner.

Programme Delivery

1. Implementation of interventions based on family action plans, liaising with Coordinator to ensure the purchase of interventions/services/goods is within budget.
2. Design, develop and facilitate life skills 1:1 sessions and group workshops in responding to need.
3. Communicate with CFSP Management and the team to agree, improve and to deliver a quality programme
4. Support participants with the confidence and motivation to engage with the Career Mentor to commence with job search activities and opportunities in education, employment and training.
5. Undertake progress reviews to ensure targets are achieved that reflect positive outcomes in family support performance and progression to employment, training and education.

Other

1. Work in a professional manner, maintaining appropriate levels of confidentiality while carrying out and managing risk assessments as required, that ensures both the post holder as a lone worker and the family’s safety is of paramount importance.
2. Undertake ongoing evaluation of outcomes and impact for participants in line with the CFSP Quality Cycle and Self Evaluation Framework.
3. Work in an integrated manner. Develop and maintain excellent working relationships with other training, employment and support organisations within the relevant statutory, community and voluntary sectors.
4. Maintain accurate records of work undertaken with participants that contain detailed up-to-date engagement notes, full details of specific interventions, evidence of positive outcomes etc. provided in a timely manner.
5. Provide accurate and verifiable statistical reports to assist with the monitoring and evaluation of the programme within specified time frames.
6. Comply with relevant policies and procedures e.g. Health and Safety, Safeguarding, Data Protection etc.
7. Ensure consistency of quality of delivery and reporting issues as they arise.
8. Undertake bi-monthly supervision with Line Manager to measure performance against targets, reflect on practice, and avail of support to ensure proficiency of the role.
9.  Undertake staff development activities that shall enhance individual and organisational performance, maintaining and developing relevant skills and work to the highest professional standards.
10. Attend and participate in team meetings.

In addition to the tasks and duties outlined above, the post holder will be required to undertake any duties which are identified as being generally compatible to the post and actively comply with all CTS and CFSP policies and procedures.