Community Education Support Worker

Responsible to: Community Training & Education Co-ordinator

Hours of Work:  Mon – Fri 9.00am – 1.30pm

Salary: £11,219.52 Per Annum

Main duties and responsibilities:

• The provision of general administrative support to the Community Training & Education Co-ordinator, including the provision and maintenance of accurate, accessible filing, monitoring, recording, financial and other systems in electronic format (i.e., computer-based) and, where deemed necessary, in manual format.

• To maintain a diary to include the recording of the details of meetings and events that the Community Training & Education Co-ordinator has agreed to attend and/or the Community Education Support Worker is required to attend;

• To undertake relevant training as and when deemed appropriate.

• To assist with the maintenance of hardware and software in the I.T. Training Suite and general office.

• To facilitate, and assist, the work of tutors.

• To prepare facilities/rooms/equipment for planned Training courses

• To deal with all correspondence – in consultation with, and as directed by, the Community Training & Education Co-ordinator.

• To answer telephone calls in a pleasant, helpful and efficient manner and, where necessary, transfer such calls to the appropriate person.  If necessary, record details of telephone calls/action(s) required and, where necessary, notify the appropriate person of such details.

• To reply to emails and, where necessary or appropriate, bring them to the attention of the relevant person.

• To price and order stationery/consumables in such a manner that materials/equipment are purchased at the ‘best price’ and in accordance with the ‘best value for money’ principle.

• To manage and deal with correspondence and administrative protocols laid down by examining bodies (e.g., OCN), in consultation with, and as directed by, the Community Training & Education Co-ordinator.

• To produce written reports, data and other printouts as and when required by the Community Training & Education Co-ordinator.

/F

• To assist the Community Training & Education Co-ordinator in monitoring and highlighting trends and/or gaps in the labour market, both locally and at ‘city-wide’ level.

• To assist the Community Training & Education Co-ordinator in the preparation, delivering or organising, as appropriate, I.T. skills training and advising and supporting individuals, including the recording of competencies.

• To assist the Community Training & Education Co-ordinator in the organisation of Open Days, awareness seminars, workshops, certification presentation ceremonies, residentials and other related training events and to attend/participate in such events as and when required.

• To assist the Community Training & Education Co-ordinator with the production and circulation of project publicity material by all means, including posters, leaflets and electronic media.  Update information via social media ie twitter and face book.

• To assist the Community Training & Education Co-ordinator in the maintenance of currency with changes in awarding bodies’ evolving curricula and in the assessment of the relevance of such changes to the needs of local people and the requirements of employers.

• To assist the Community Training & Education Co-ordinator in the maintenance and promotion of good relations with the local community and to report local community members’ relevant concerns and feedback to the Community Training & Education Co-ordinator.

• To attend local community events, as deemed appropriate, in the interests of maintaining good relations between the local community and the project.

• To attend meetings (e.g., the Education Sub-Group) with the Community Training & Education Co-ordinator when and as deemed appropriate; to deputise for the Community Training & Education Co-ordinator at meetings when and as deemed appropriate.

• To fully co-operate with Forum staff and, while fulfilling the duties and responsibilities of the Community Education Support Worker, act as a fully-integrated member of the project’s team to assist in the realisation of the project’s aims and outcomes.