Citizens Advice Ards & North Down - Volunteer Receptionists

Do you enjoy meeting new people? Are you a team player with a great telephone manner and IT skills. CAAND are looking for volunteer receptionists to join there teams in Bangor, Newtownards & Holywood offices.

Personal skills and qualities that a reception worker needs:

Friendliness and approachability.
Commitment to the Aims and Principles of the CAAND service including the service's equality and diversity policies.
An understanding of discrimination or the willingness to learn about it.
Excellent verbal communication skills including telephone skills.
Good numeracy and literacy skills.
Ability to access relevant signposting information including electronic and written materials.
Ability to implement administrative policies and procedures in a busy work environment.
Good IT skills, including Word, email and internet.
Flexibility and willingness to work as part of a team.
Awareness of the potential needs of, and demands placed on, vulnerable clients.