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Our Check in and Chat service was launched in April of this year as a result of the current Covid-19 situation. Check in and Chat provides older people with the opportunity to have a weekly phone call from a dedicated Age NI volunteer. These phone calls are proving to be so vital in supporting people who are now feeling more isolated and lonely than ever. We want to reassure people, give them something to look forward to and link them into local services that can provide further support.
What will you be doing?
- You will make a weekly telephone call to a local older person and liaise with them directly to arrange your calls. This call could be between 10-30 minutes
- Engage in meaningful conversation, providing company and a friendly voice to someone who may be isolated and lonely
- Complete a contact log at the end of your call which will be returned to the Check in and Chat Coordinator
- Report back to the Check in and Chat Coordinator if any needs arise or if the older person needs to be signposted to another organisation for further support
- Provide reassurance
What skills/qualities do you need?
- Reliable, friendly and approachable
- Can build trusting and supportive relationships with older people over the phone
- Excellent communication and active listening skills
- Empathetic and sensitive approach
- Ability to work independently, using your own initiative but knowing when to seek support
- Organised
- Ability to adhere to GDPR procedures/maintain confidentiality
When?
The role is very flexible and can be tailored to suit you and your service user.
What support will you get?
- A thorough and virtual induction training with an e-training pack (approx. 1 hour)
- A central point of contact (Check in and Chat coordinator)
- Supervisions and ongoing support
How do I get involved?
Please complete the attached volunteer registration form and email it to [email protected]
Closing Date
12:00pm
Contact Details
Val Gamble - People & Development Adviser
Age N I
3 Lower Crescent
BELFAST
BT7 1NR
United Kingdom