Job | Flexible

Casual Catering Assistant

East Belfast Mission

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The Casual Catering Assistant will be responsible for serving food, operating the till, clearing tables and providing a high standard of customer care to customers of Refresh and for internal and external functions held within the Skainos complex.

ROLE DESCRIPTION

 

Job Title:                     Casual Catering Assistant

Accountable to:                Catering Manager

Location:                            Refresh, Skainos Square, 239 Newtownards Road, Belfast

Salary:                                 £7.83 per hour plus casual holidays accrued at the rate of 12.07% per hour

Hours:                                 Casual hours as required

 

Overall Responsibility

The Casual Catering Assistant will be responsible for serving food, operating the till, clearing tables and providing a high standard of customer care to customers of Refresh and for internal and external functions held within the Skainos complex.

Main areas of Responsibility

Customer service

  1. Meeting and greeting customers
  2. Maintaining high levels of customer care
  3. Serving food and ensuring correct portion control
  4. Maintain a high standard of front of house presentation including cleaning of serving areas as required
  5. Clearing tables and ensuring the café is kept clean and tidy at all times
  6. Ensuring that customer loyalty cards are completed and any promotions operated by the Café are promoted effectively to customers
  7. Promoting daily menus as required
  8. Responding to customer complaints, comments and enquiries
  9. Maintaining high levels of customer care

 

Management of stock and food preparation

  1. Ensuring a high standard of presentation of food and the environment in which it is served
  2. Provide a hospitality service for EBM meetings and events in the Skainos complex

 

Financial Administration

  1. Operation of till
  2. Cashing-up and recording financial information
  3. Reporting to the Catering Manager any financial irregularities that may arise

Staff

  1. Motivating a team of volunteers and placement students

Health & Safety

  1. Ensuring compliance with EBM Health & Safety Policy and  food hygiene regulations, including HACCP and temperature controls

 

Personnel Specification

Essential Criteria

  1. At least two years’ experience of working in a similar customer service environment
  2. Excellent time management and organisational skills
  3. Excellent communication and interpersonal skills
  4. Ability to work under pressure
  5. Ability to prioritise workload

Desirable criteria

  1. A relevant hospitality qualification
  2. A relevant hygiene qualification
  3.  

East Belfast Mission is an Equal Opportunities Employer

 

 

Closing Date

Thursday / 08 November 2018
5:00pm

Contact Details

Fiona Quail 

Skainos Square
239 Newtownards Road
Belfast
BT4 1AF
United Kingdom

Files

Casual Catering Assistant October 2018.doc EBM application form 2018.docx Monitoring Form 2018.doc