ROLE DESCRIPTION
Job Title: Casual Catering Assistant
Accountable to: Catering Manager
Location: Refresh, Skainos Square, 239 Newtownards Road, Belfast
Salary: £7.83 per hour plus casual holidays accrued at the rate of 12.07% per hour
Hours: Casual hours as required
Overall Responsibility
The Casual Catering Assistant will be responsible for serving food, operating the till, clearing tables and providing a high standard of customer care to customers of Refresh and for internal and external functions held within the Skainos complex.
Main areas of Responsibility
Customer service
- Meeting and greeting customers
- Maintaining high levels of customer care
- Serving food and ensuring correct portion control
- Maintain a high standard of front of house presentation including cleaning of serving areas as required
- Clearing tables and ensuring the café is kept clean and tidy at all times
- Ensuring that customer loyalty cards are completed and any promotions operated by the Café are promoted effectively to customers
- Promoting daily menus as required
- Responding to customer complaints, comments and enquiries
- Maintaining high levels of customer care
Management of stock and food preparation
- Ensuring a high standard of presentation of food and the environment in which it is served
- Provide a hospitality service for EBM meetings and events in the Skainos complex
Financial Administration
- Operation of till
- Cashing-up and recording financial information
- Reporting to the Catering Manager any financial irregularities that may arise
Staff
- Motivating a team of volunteers and placement students
Health & Safety
- Ensuring compliance with EBM Health & Safety Policy and food hygiene regulations, including HACCP and temperature controls
Personnel Specification
Essential Criteria
- At least two years’ experience of working in a similar customer service environment
- Excellent time management and organisational skills
- Excellent communication and interpersonal skills
- Ability to work under pressure
- Ability to prioritise workload
Desirable criteria
- A relevant hospitality qualification
- A relevant hygiene qualification
East Belfast Mission is an Equal Opportunities Employer
Closing Date
5:00pm
Contact Details
Fiona Quail
Skainos Square
239 Newtownards Road
Belfast
BT4 1AF
United Kingdom