• Draft
  • Published
  • Archived

Your posting is archived, and is not visible to visitors

Jobs are automatically archived on the closing date and you cannot move it back to published again.

Job | Full Time

Administration and Support Officer - Full Time Permanent

Victim Support NI

Administration
£18,330.90 per annum
35.00
Victim Support NI supports people affected by crime in NI. We are recruiting for an Admin Support Officer who will support our service to ensure that we can continue to provide victims with the high-quality support they need in the aftermath of a crime.

Title                            : Administration and Support Officer   

Responsible To          :Administration Coordinator

Location                     : Albany House, 73-75 Great Victoria Street, Belfast, BT2 7AF

Hours of Work         : 35 Hours per week. Monday to Friday 9.00am to 5.00pm 

                                    Candidates must be willing to work a shift pattern on a Thursday 12:00 noon to 8:00pm. These will be allocated on a rota basis.

Duration                    : Permanent

Salary                         : £18,330.90 per annum

Recruitment              : Due to COVID-19 restrictions interviews may take place remotely via an online -medium such as Zoom, Go to Meetings or Skype.

Equal Opportunities : We are an equal opportunities employer. We welcome applications from all suitably qualified persons. However, as Black and Minority ethnic groups, disabled people and people from the LGBT community are currently under-represented within the organisation, we would particularly welcome applications from the above-mentioned communities and backgrounds. All appointments will be made on merit.

Purpose:

Victim Support NI supports people affected by crime in NI.  We are recruiting for an Administration & Support Officer who will support our service to ensure that we can continue to provide victims with the high-quality support they need in the aftermath of a crime.  Whilst having an ability to work on your own initiative, you will also work well as part of a team.

The main purpose of the role involves the provision of initial support to victims/witnesses of crime and the maintenance of effective administrative systems that support this engagement process.

Dimensions:

Direct Reports:             Nil

Budget responsibility: Nil

Volunteering:   Victim Support Northern Ireland is a volunteer delivered service.  In respect of this we encourage an ethos of volunteering throughout the organisation.

Qualifications:

5 GCSE’s / ’O’ levels / Equivalent including English and Maths grade C or above with a minimum of two years’ experience in the provision of providing administrative support in a busy office environment

Or

Five years’ experience in the provision of providing administrative support in a busy office environment.

Skills and Experience

  • Proven organisational skills in an office environment
  • Proven interpersonal skills, both verbal and written, with particular experience of making and receiving high volume telephone calls during peak periods.
  • Experience of both internal and external stakeholder engagement
  • Experience of dealing with confidential information - both verbal and written
  • Experience of dealing sensitively with people in emotive situations
  • Proven record of valuing accuracy and attention to detail within your work
  • The post holder must be proficient in the use of Microsoft Office packages
  • Experience of inputting data into an organisational case management system and applications

Desirable Criteria:

  • Experience of dealing with clients who may be vulnerable after experiencing a traumatic event would be advantageous
  • Experience of addressing issues arising from working with the general public
  • Experience of operation in a Volunteering organisation would be advantageous
  • Knowledge of Northern Ireland Criminal Justice sector would be advantageous

We reserve the right to enhance the criteria as deemed appropriate in the event of a large volume of applications.

Closing Date

Tuesday / 15 December 2020
12:00pm

Contact Details

73-75 Great Victoria Street
Belfast
BT2 7AF
United Kingdom