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Job | Temporary

Administration and Support Officer Fixed Term Contract - Maternity Cover - Foyle

Victim Support NI

Administration
£18,330.90 per annum pro rata
Victim Support NI supports people affected by crime in NI. We are recruiting for an Admin Support Officer who will support our service to ensure that we can continue to provide victims with the high-quality support they need in the aftermath of a crime.

Title                            : Administration and Support Officer Part-Time

Responsible To          : Administration Coordinator

Location                     : Witness Service Foyle Office at 17 - 21 Bishop Street, Foyle, BT48 6PR

Hours of Work         : 35 Hours over two weeks as follows:

                                    Week1: Monday to Wednesday 09:00am to 17:00pm

                                     Week2: Monday to Tuesday 09:00am to 17:00pm

                                    Candidates may be required to work additional hours including alternative shift patterns when authorised and as necessitated by the needs of                                        the business.

Duration                    : Fixed Term Contract Maternity Cover

Salary                         : £18,330.90 per annum pro rata

Recruitment              : Due to COVID-19 restrictions interviews may take place remotely via an online -medium such as Zoom, Go to Meetings or Skype.

Equal Opportunities : We are an equal opportunities employer. We welcome applications from all suitably qualified persons. However, as Black and Minority ethnic groups, disabled people and people from the LGBT community are currently under-represented within the organisation, we would particularly welcome applications from the above-mentioned communities and backgrounds. All appointments will be made on merit.

Purpose:

Victim Support NI supports people affected by crime in NI.  We are recruiting for an Administration & Support Officer who will support our service to ensure that we can continue to provide victims with the high-quality support they need in the aftermath of a crime.  Whilst having an ability to work on your own initiative, you will also work well as part of a team.

The main purpose of the role involves the provision of initial support to victims/witnesses of crime and the maintenance of effective administrative systems that support this engagement process.

Dimensions:

Direct Reports:             Nil

Budget responsibility: Nil

Volunteering:   Victim Support Northern Ireland is a volunteer delivered service.  In respect of this we encourage an ethos of volunteering throughout the organisation.

Qualifications:

5 GCSE’s / ’O’ levels / Equivalent including English and Maths grade C or above with a minimum of two years’ experience in the provision of providing administrative support in a busy office environment

Or

Five years’ experience in the provision of providing administrative support in a busy office environment.

Skills and Experience

  • Proven organisational skills in an office environment
  • Proven interpersonal skills, both verbal and written, with particular experience of making and receiving high volume telephone calls during peak periods.
  • Experience of both internal and external stakeholder engagement
  • Experience of dealing with confidential information - both verbal and written
  • Experience of dealing sensitively with people in emotive situations
  • Proven record of valuing accuracy and attention to detail within your work
  • The post holder must be proficient in the use of Microsoft Office packages
  • Experience of inputting data into an organisational case management system and applications

Desirable Criteria:

  • Experience of dealing with clients who may be vulnerable after experiencing a traumatic event would be advantageous
  • Experience of addressing issues arising from working with the general public
  • Experience of operation in a Volunteering organisation would be advantageous
  • Knowledge of Northern Ireland Criminal Justice sector would be advantageous

We reserve the right to enhance the criteria as deemed appropriate in the event of a large volume of applications.

Closing Date

Tuesday / 15 December 2020
12:00pm

Contact Details

73-75 Great Victoria Street
Belfast
BT2 7AF
United Kingdom