Training/Advice
Event
Customer Care Series: Supporting vulnerable clients via the telephone
Housing Rights
Cost:
The correct price for your organisation will be charged at checkout. Voluntary / Community from £56.00 to £70.00 Public / Statutory from £100.00 to £125.00
Housing Rights, The Skainos Centre, 239 Newtownards Road, Belfast, BT4 1AF
Wednesday, May 31, 2023 - 10:00 to 13:00
Following on from our Telephone Customer Service Skills course, this session will focus on improving call outcomes and understanding how to control calls to achieve successful outcomes for your organisation, yourself and your customer.
The session will also focus on dealing with vulnerable clients and how to interact with them on the telephone.
By the end of the session you will have ‘tools’ to control of your calls and support all customers via the telephone.
Who should attend?
- Helpdesk & Office staff
- Customer Service agents
- Frontline staff who deal with clients on the phone
- Anyone wanting to develop professional call handling skills & telephone manners to improve their effectiveness
Why they should attend?
Should develop professional call handling skills & telephone manners to improve their effectiveness on the phone.
This course is part of our ‘customer care’ series. Other course in the series you may be interested in include;
Customer Care Series: Telephone Handling Workshop
Sector:
- Advice services
- Education/training
- Housing and homelessness
Date and Time
- -
Location
The Skainos Centre 241 Newtownards Road
Belfast
BT4 1AF
United Kingdom