Stamp out postal problems

Kellin McCloskey, Head of Policy, Postal Services at the Consumer Council said: “Postal Services are a routine part of our daily lives.  Whilst the majority of mail and parcels arrive hassle-free it is important for consumers to know their postal service rights should things go wrong.  The Consumer Council has launched practical guides about ‘Making a Postal Complaint’, ‘Sending Letters and Parcels’ and ‘Your Local Post Office’ to inform and provide guidance on all areas of postal services.

“We’ve all been there, waiting on a delivery for a special birthday or event such as a wedding or Christmas that doesn’t show up.  In fact, loss of mail is the top complaint amongst postal consumers.  Common postal service complaints include: loss, delay, delivery errors, mis-delivery and ‘delivery advice’ card failure.  We would encourage anyone with a postal enquiry or complaint to download the guides www.consumercouncil.org.uk or get in touch with us on 0800 121 6022”.

The ‘Practical Guide to Postal Services’ pack will be available from local CAB and independent advice offices, local libraries and MLA constituency offices.  The guides are also available to download from Consumer Council website, Facebook and Twitter accounts.