New model for leading excellence in the sector

Editor
17 February 2010 - 4:09pm
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The research, 'Leading excellence:  a N. Ireland nonprofit sector study.' by Bernadette Best (MSSc, MSc), General Manager, Action Mental Health and Dr Joy Taylor, University of Ulster, hoped to investigate quality management systems in the non-profit sector in Northern Ireland, the impact and leadership challenges associated with innovation adoption and implementation

Nonprofits are sometimes required to operate multiple, externally imposed systems which do not reflect or take account of existing processes and/or available resources. Third sector organizations compete for ever reducing resources and support and at the same time demonstrate improved quantifiable performance outcomes. Nonprofit leaders need to know if and how quality systems have a useful application and their fitness for purpose.

Findings 

The research found that quality systems enhance competitiveness and in turn strengthen the bargaining power of nonprofits, particularly in their relationship with funders. Successful adoption begins with a focus on the contribution which business improvement practices make to the attainment of “victory.” 

The study upholds the need for both external and internal stakeholder involvement from the earliest stage of adoption.  In addition quality systems are more effectively implemented when internally driven.   Excellence is best achieved when the dimensions of organizational performance are supported by soft leadership practices.

For more detail on the research, findings and conclusions, download the summary document below.