The Consumer Council is pleased to see an increase in overall customer satisfaction from Ulsterbus and NI Railways passengers, following today’s publication of Translink’s Charter Monitoring Results for Autumn 2016.
Speaking about the results, Scott Kennerley, Head of Transport Policy at the Consumer Council said “We are pleased that the Charter Monitoring results show that overall customer satisfaction with Ulsterbus (84%) and NI Railways (85%) has improved since Autumn 2015. However, overall customer satisfaction with Metro bus services has reduced by 3% to 73%.”
Scott continued “The results show positive views on punctuality, value for money, staff helpfulness and cleanliness from Ulsterbus and NI Railways passengers. We will work with Translink to understand why the results for Metro have reduced since Autumn 2015, and examine what further can be done to improve overall customer satisfaction across their services."