Castlederg students boost their consumer rights confidence

Students from Castlederg High School are feeling more confident about their consumer rights following a visit by The Consumer Council. The information session, attended by Year 11 pupils, covered consumer law topics on travel and shopping.

Less than half (43%) of young consumers aged 16-24 feel confident about their consumer rights, research from The Consumer Council has shown. This is noticeably lower than any other age category.

“Younger consumers are less aware of who to go to for advice with problem purchases compared to other age categories. They are also the least likely group to seek help” said Ronan Convery, Senior Consumer Empowerment Officer at The Consumer Council.

“Consumer law also covers digital downloads and devices, which play a major part in younger consumers lives particularly. We would like to see more young consumers empowered to take action if problems occur.”

Teacher Roslyn Farr, from Castlederg High School, added: “Young people are the consumers of the future, therefore it is really important that they know their consumer rights. We are delighted that The Consumer Council presented during our Learning For Life & Work subject, where the aim is to prepare pupils for the outside work with an awareness of their rights and responsibilities”.

To find out more information on your consumer rights visit The Consumer Council website www.consumercouncil.org.uk or call 0800 121 6022.