Volunteer Manager - Foyle

Main Responsibilities:

• Develop and maintain relationships with Service Leads and Coordinators to ensure volunteers are at the core of Victim Support NI service delivery.

• Manage a recruitment and training programme, in conjunction with the Learning & Development Manager, which enables volunteers to deliver service in a timely manner without compromising safeguarding responsibilities.

• Provide a central point of contact for prospective and trainee volunteers throughout the period of recruitment and training.

• Advise, support and deliver training to staff on all aspects of volunteer involvement, enabling them to recruit, train, support and motivate volunteers effectively.

• Develop and update volunteering policies and procedures and ensure developments within volunteering are communicated effectively.

• Maintain ownership of the volunteer supervision policy and provide a quality assurance system for volunteer supervision. This will include working with coordinators to facilitate group supervision as and when required.

• Lead and support staff in developing volunteer roles across Victim Support NI.

• Develop innovative volunteer pathways which will improve the skills and retention of volunteers.

• Develop an annual volunteer engagement plan in conjunction with the Head of HR.

• Build and maintain external relationships to ensure that opportunities to develop volunteers are maximized.

• Keep up to date with developments in volunteering practice to ensure that Victim Support NI is a lead provider of volunteering opportunities in Northern Ireland.

• Contribute to organisational planning through the maintenance and reporting of volunteer management information.

• Plan, negotiate and manage the Volunteering budget ensuring maximum efficiency.

• Ensure the application of all policies and procedures of the organisation, and in particular those relating to Health and Safety and Equal Opportunities.

The above detail of key accountabilities is not intended to be an exhaustive listing and the Job holder may be expected to accept additional / amended responsibilities in line with the organisation’s needs.

Person Specification

Qualifications and experience:

Essential

• Degree level or equivalent plus 2 years’ experience of people management

  Or

  5 years’ experience of people management.

   

  Skills and Abilities:

   

  Essential:

• Comprehensive understanding and knowledge of volunteering innovation, best practice and sector standards

• Demonstrable experience of implementing a range of volunteering polices

• An understanding of safeguarding in the context of protecting vulnerable groups

• Ability to build and manage effective stakeholder relationships at all levels

• Ability to work collaboratively and influence change

• Ability to coach others and deliver training

• Excellent planning and organisational skills which enable the effective management of conflicting priorities

• Ability to collate, analyse and report meaningful management information

Additional requirements:

•    The post-holder is expected to be competent in using Microsoft Office Packages (Word, Excel, Outlook).

•   The post holder will be required to demonstrate the ability to meet the mobility    requirements of the post.

   

  Desirable Shortlisting criteria

• A relevant qualification in volunteer management.

• Personal experience of volunteering.

   

  Key Personal Attributes:

   

• Business Sense: Understanding of the strategies, priorities and goals of the organisation and the external influences which may impact on it. Uses this knowledge to make sound judgments for the benefit of the organisation and the people who use our services

• Thinking: Applying knowledge, skill and best practice to improve organisational performance

• Drive for Superior Results: Displaying energy, commitment and enthusiasm in order to achieve results of the highest standard and displays the courage to succeed and the tenacity to achieve with excellence

• Building Relationships: Builds relationships on the basis of integrity and trust and understands the critical importance of interpersonal relationships and networks in the achievement of quality results.