Temporary Shop Manager - Restore Charity Shop (Fixed terms contracts)

Job Description and Person Specification

Title of Post:      Temporary Shop Manager – Restore Charity Shop (Fixed Term Contracts)

                                2 Posts are currently available

Location:             Royal Avenue, Belfast    (9 month fixed term contract)  North Street, Belfast      (3 month fixed term contract)   

Reports to:         Operations Manager

Salary:                  £14,277

Hours:                  37.5 hours per week

Leave:                   240 hours

Expenses:           An allowance is paid in respect of mileage undertaken in the course of business

Closing date for applications is 8th August 2014

Interview date will be 13th 2014

 Overall Responsibility

To be responsible for the day-to-day operational activities of East Belfast Mission’s Royal Avenues Vintage Restore Charity Shop.  The position requires excellent skills in communication, customer care and an ability to work within set financial targets.  At all times the Holding Shop Manager should maintain the stability and reputation of the store by complying with the Shop Handbook and legal requirements.

 Main Areas of Responsibility

 Financial Administration

1. Maintain financial procedures as set by the Director of Business Development
2. Take responsibility for the shops administration and accounting procedure, including till operations, daily banking, weekly accounts and any other administration duties as required
3. Report to the Operations Manager any financial irregularities that may arise in the shop
4. Comply with EBMs handbook on the Management Information System, ensure that all users are competent and use personal sign in details at all times.

Sales

1. Provide polite and courteous customer service when dealing with customers face-to-face, on the telephone and when dealing with complaints
2. Work consistently to meet set sales targets and increase profits
3. Sort and select appropriate safe items for sale from donated goods and maintain correct level, quality and rotation of stock in accordance with FRN requirements and the Shop Handbook
4. Ensure a high standard of presentation, display, merchandising and pricing of stock according to East Belfast Mission’s retail standards
5. Ensure the security of stock on the shop floor and stock room, and to report any irregularities to the Operations Manager
6. Ensure that the shop, stock room and other facilities are clean, tidy and safe at all times
7. Co-ordinate the collection, distribution and sales of furniture
8. Comply with all current legislation on the sale of second hand furniture and electrical goods  and in accordance with FRN requirements

Staff

1. Maintain and develop store and van volunteers and placements through recruiting, selecting, mentoring, training and effective management
2. Maintain operations by co-ordinating and enforcing EBM operational and personnel policies and procedures
3. Implement and manage a suitable rota system for the store and allocated vans ensuring cover for holidays.
4. Develop relationships with other restore and refurb managers and contribute to the overall team effort.

Health and Safety

1. Ensure that the workplace for which the postholder is responsible is maintained appropriately and in accordance with East Belfast Mission’s Health and Safety Policy and relevant Health and Safety Legislation
2. Ensure that all volunteers, placements and staff are trained in all aspects of Health and Safety
3. Complete relevant Health and Safety checklists as instructed by the Operations Manager

Other Requirements

1. To observe equality of opportunity in all areas of the day-to-day work for which the postholder has responsibility
2. To undertake East Belfast Mission training and other training as agreed
3. To actively participate in the implementation of the Performance Management System and any assessments
4. To undertake any other duties which may from time to time be requested by the Operations Manager or the Director of Business Development, which are appropriate to the duties and responsibilities of the post

Person Specification

Essential criteria

• Minimum of one year’s retail experience at supervisory level
• Experience of achieving a retail weekly income target and working within set budgets.
• Ability to motivate and to delegate to staff, placements and volunteers
• Excellent organisational skills
• Excellent communication skills
• Positive and flexible approach
• Must be prepared to travel for training purposes and meetings when required
• No health problems that would adversely affect the ability to carry out duties (some manual handling required)
• IT Skills and knowledge of Microsoft Office packages
• Contracted hours will include 3 out of 4 Saturdays and may include late night opening.
• An appropriate level of travel to attend company training events.

Desirable criteria

• Experience of working with volunteers in a retail environment.
• Experience of second-hand furniture sales
• Experience of working with a Management Information System
• A clean driving licence

Additional information

This position gives the post holder access to vulnerable adults and will therefore be required to disclose details of any criminal convictions, including spent, bind-over orders and cautions in accordance with the Access NI Vetting and Baring Scheme and our organisation’s Protection of Vulnerable Adults Policy and Procedure.  An AccessNI check will be carried out, and in applying for this position, you are in agreement for the organisation to carry out this necessary check.

This document should not be taken as constituting conditions of employment. This job description is neither restrictive nor definitive.  It is important to note that the responsibilities may change to meet the evolving needs of the services that EBM provides.

We currently have two fixed term contracts on offer which are anticipated to last as follows:

1 x 9months and 1x 3months which could also be extended to meet the needs of the business.

East Belfast Mission is an equal opportunities employer.