Team Leader - Co. Louth

To plan, implement and deliver a quality service to our clients in the community and to ensure the performance of care staff is monitored and maintained in accordance with standards as set out by the appropriate regulatory bodies.  To ensure all administration is managed and maintained in accordance with Homecare’s standards and as set out by the appropriate regulatory bodies. Maintain and update all records accordingly. Have flexibility to manage the area in the Area Manager’s absence and to work as a care assistant as required.

This is a temporary 30 hour position to cover all areas of Louth for a six month period.

KEY RESPONSIBILITIES: 

Care Staff: 

• Meet with care staff to carry out Interim Reviews, supervisions and Assessments (Spot Checks)
• Mentor new care staff in their role, complete mentor sign off form within Interim Period
• Deal with care assistant queries in relation to their work schedule and/or clients.
• Assist Area Manager with care assistant Probationary Reviews and Annual Appraisals as required.
• Attend and assist with investigatory and disciplinary meetings as required.
• Ensure sufficient levels of personal protective equipment (PPE) are available for care staff and ensure they are wearing these when completing the necessary tasks.
• Organize regular team meetings with care staff in conjunction with Area Manager.
• Assist Area Manager in the Making a difference meetings which are held regularly.
• Assist with recruitment & selection of new staff as required.
• Assist with rearrangement of work schedules (rotas/runs) of care assistants to ensure ‘Best Practice’ and ‘Quality’ is maintained at all times.
• Update all Tasks completed onto MIS system on a timely basis (within 48 hrs)
• At times due to sickness/annual leave etc, to work as a care assistants to cover shifts that are unallocated.

 Commissioner 

• Respond immediately to enquiries from commissioner in relation to client issues in conjunction with Area Manager.
• Attend client reviews with Trust Representative and/or provide written report on the guidance from your Area Manager.
• Report and record all changes to clients well being.
• Report and record all complaints and adverse incidents.
• Update all Tasks completed onto MIS system on a timely basis (within 48 hrs)

 Client 

• Deal with client queries promptly and record and report all actions.
• Organise and complete an introduction for all new clients
• Ensure all new referrals and any changes to client’s care package are implemented on the system and communicated to care staff.
• Inform the client if their care assistant is late or there is a change to their usual care assistant.
• Assist the Area Manager to carry out at least two client reviews per year per client.
• For all new clients, carry out a Care Plan Review with Client/Client Representative and ensure Home file is placed in the Client’s Home within 48 hours of commencement of package.
• Ensure all amendments to Care Plans are communicated to Care Staff and ensure that home file (Care Plan) is updated within 5 working days
• Update all Tasks completed onto MIS system on a timely basis (within 48 hrs)
• Carry out Clients’ calls when care assistants is not available, in conjunction with the office team and Area Manager.

 Personal Development 

• Maintain professional knowledge and competence on both company policies and regulatory standards.
• Attend training courses and updates as deemed necessary and in accordance with NISCC standards.

Special Conditions

• This post requires the holder to be available at varying times, including early morning and late evening work, also to work on bank holidays when required. 
• The post holder is required to work every second weekend to give back up for on-call service and to work as a care assistant. 
• The post holder needs to be flexible with hours of work.  If the post holder is part-time, they may need to work over contracted hours depending on business need to be recuperated the following week or at a time specified and authorized by the Area Manager.   
• To carry out other duties and responsibilities commensurate with the post and the needs of the organisation in order to develop and maintain service delivery. 
• The post requires the holder to have a clear disclosure check in accordance with Access NI / Garda Central Vetting Unit. 

This job description indicates only the main duties and responsibilities of the post.  It is not intended as an exhaustive list.  Homecare reserves the right to amend this job description from time to time, according to business needs.  Any changes will be confirmed in writing.