Retail Manager

ROLE PROFILE

Job Title:               Retail Manager

Accountable to:    Head of Social Business Services

Salary:                    Competitive

Location:               East Belfast Mission, Skainos Square, 239 Newtownards Road, Belfast

Hours of work:     37.5 hours per week. Reasonable hours outside of this may be required to fulfil the duties of this position

Leave:                    20 days plus 12 statutory days

Pension:              National Employment Savings Trust (NEST) Pension Scheme

Health Care:          An employee health care plan is available after successful probation

Probation:             This post is subject to a 6-month probationary period.  The Company reserves the right to extend this probationary period. 

Date:                      September 2015

Job purpose

The post holder will oversee the management and further development of the award winning restore social enterprises and the supporting refurbishment projects. They will drive forward the development of new recycling projects, manage and oversee all recycling contracts, returns and evaluations, while actively seeking new opportunities to generate additional income.

Main Responsibilities and Accountabilities

• Responsibility for the supervision, assessment, appraisal and support of staff and volunteers in the retail and recycling projects in accordance with East Belfast Mission’s policies and procedures
• To utilise the current ‘Management Information system’ to create efficiencies and maximise income
• To ensure efficient, effective and accountable administration of all systems within your area of responsibility
• To provide an effective customer focused service to all internal and external stakeholders
• To introduce, manage and evaluate systems and processes to improve performance in all areas of the projects to meet the changing needs of the business
• To identify new areas of income generation with the development and implementation of trial and innovative projects that will lead to an improvement in income
• To ensure the efficient collection and delivery of all stock
• Lead meetings and group discussions to facilitate your staff team and other working groups in solving problems and making decisions
• To ensure that all projects in your area of responsibility operate within income and expenditure budgets
• To ensure that all Financial and HR procedures are adhered to
• To oversee the management of the departments’ vehicles
• To pro-actively source new supplies of stock for retail units
• To establish and maintain networking relationships
• To take responsibility for own learning and development, and actively participate in available learning opportunities
• To ensure adherence to all health and safety regulations and EBM’s policies and procedures
• Any other duties conducive to the effective operation of the post and deemed to be within the post-holder’s competencies

PERSONNEL SPECIFICATION 

Criteria

Essential/

Desirable

Qualifications

A relevant business related third level qualification

D

Experience

Significant previous experience of managing a multi-based team in a charity retail/social enterprise/retail environment

Proven business acumen and previous experience of developing new and existing business initiatives

Previous experience of managing, motivating and developing staff

Significant experience of working to tight deadlines and prioritising own workload with minimal supervision

Experience of working within a designated income and expenditure budget

Experience of managing volunteers

E

E

E

E

E

D

Knowledge &

Skills

Sound knowledge of database management and MI Systems

Computer literate and experienced in Microsoft Office packages

Excellent communication skills

Excellent project management skills

Excellent leadership and motivational skills

E

E

E

E

E

Other

Clean driving licence and use of a car for work, or ability to travel frequently and regularly to off-site meetings

E

Additional Notes

This Role Profile is an accurate reflection of the job as at the time of review.  As with any position, the role may be subject to change to meet the needs of the post.  All prospective changes will be discussed with the post-holder as part of the organisation’s performance management arrangements.

This position may give the post-holder access to children and/or young people and vulnerable adults, and therefore may be subject to disclosure background checks of any criminal convictions, including spent, bind-over orders and cautions in accordance with the Access NI Vetting and Baring Scheme and our organisation’s Children and Vulnerable Adult’s Protection Policy and Procedure.  An AccessNI check will be carried out prior to any employment. 

By applying for this position, you are in agreement for the organisation to carry out this necessary background check.

East Belfast Mission is an equal opportunities employer