Job Profile:
The Deputy/Assistant Care Manager assists the Care Manager in professional and administrative duties and is responsible to the Proprietor for care/nursing matters in the Home in the absence of the Care Manager.
In the absence of the Care Manager the Deputy/Assistant is the leader and a working member of the care team and as such, has overall responsibility for the nursing/care management of the Home, maintenance of high standards of care, and the monitoring of performance of all staff. To ensure that standards are maintained and that adequate cover is provided, the Deputy will be expected to work at night, at weekends and on Bank holidays as necessary.
The Deputy Care Manager will also be expected, from time to time, to assist the Care Manager and Proprietor with unexpected visits and inspections of the Home when otherwise off duty.
In the absence of the Care Manager the Deputy/Assistant is a designated leader in accordance with National Care Standards Commission in the Homes’ Nursing/Care Policy.
The care policy of the Home is as follows:
To consider the Service User as an individual and treat them with the dignity and respect which their age and experience in life deserves. To meet the Service Users’ own physical, emotional and spiritual needs in a non-judgmental way and to be respectful of a Service User’s privacy and personal space.
The quality of life is more important that longevity and that the Home is not somewhere to be until they die, but to give purpose and enjoyment to life.
That the Home is to be a real home for the Service User. This enables them to have the right to make independent decisions about their life-style, within the context of community living. Service Users who are unable to be totally independent should be encouraged to retain the independence, privacy and dignity they have and motivated to achieve more wherever possible.
Main duties:
Promote the Company Mission Statement at all times.
Ensure that each Service User has an assessment and personal care plan, to ensure that the plan is followed and evaluated at pre-determined intervals.
To comply with all Policies as set out in the Policies and Procedures Manual.
Main Duties cont:
Ensure that all treatments are carried out in accordance with best practice, as detailed in Royal Marsden Manual of Clinical Nursing Procedures.
In the absence of the Care Manager or as directed, to oversee the induction of new staff to their duties, following Company Policy.
Assist Care Manager in monitoring the performance of all care staff and to advise the need for any other training which may be necessary for individual members of staff.
Liaise with general practitioners and other members of the Multi Disciplinary Team to achieve a multi-disciplinary approach to care.
Supervise and instruct, where necessary, in the carrying out of Health and Safety at Work Act and any other relevant legislation.
To be on call as agreed with the Care Manager and whilst Care Manager is on holiday.
In the absence of Care manager ensure that HR Manager is informed of any HR issues.
Assist Care Manager to prepare duty rotas at least two weeks prior to the commencement of that rota and to ensure safe staff cover for the home within the agreed staffing levels.
Ensure that the Care/Area Manager is aware of any incidents or accidents to Service Users, staff or visitors and to complete the appropriate forms and documents.
To identify any medical, stores or equipment requirements for discussion with the Care Manager.
Ensure that any equipment found to be faulty is removed from service.
Assist in the safe custody of Service Users’ property.
Monitor care staff attendance and assist Care Manager in taking corrective action as necessary.
In the absence of the Care Manager oversee the appointment of any new staff required whilst following the Recruitment Policy.
Participate in the admission of new Service Users for the Home, under Care Manager’s instructions.
Assist in the resolution of complaints following the Complaints Policy.
Ensure that all accidents and incidents are recorded immediately or as required by law.
Maintain adequate supplies or residents medication and ensure receipt, storage and disposal is carried out in the correct manner, according to NCSC legislation.
To be flexible and adaptable in participating in other jobs that are necessary for the smooth running of the home and the safety of the residents.
Communication
To ensure accurate and timely handovers.
To maintain good communications with Service Users and their relatives and, where possible, to involve them in the individual Service User’s care plan.
Liaise with general practitioners and other members of the Multi Disciplinary Team to achieve a multi-disciplinary approach to care.
In the absence of Care Manager ensure that Care Quality Commission and Area Manager are informed of any accidents, deaths, hospital admissions, incidents and infectious diseases by way of Regulation 37 reporting.
In the absence of Care manager ensure that HR Manager is informed of any HR issues.
Maintain confidentiality at all times in relation to the Data Protection Act 1998.
Develop a good rapport with Service Users, relatives and be polite and courteous to all visitors. When answering the telephone, ensure professionalism at all times and that any messages taken are dealt with effectively.
Marketing the business by showing prospective customers around the Home and ensuring that a record is retained of their details.
General
To participate and ensure staff participation in training programs provided.
To report for duty at the correct time in accordance with off duty rota. Endeavour to cover colleague’ duties in times of sickness and holidays.
To report for duty in a clean, tidy uniform and following the dress code as set out in the Employee Handbook.
Undertake training that meets the National Training Organisation (NTO) specification and the Nursing Midwifery Council regulations for PREPP.
Comply with and ensure compliance of the Employee Handbook and Company Policies and Procedures.
To be flexible and adaptable in participating in other jobs which are necessary for the smooth running of the home and the safety of Service Users.
To have an understanding of requirements detailed in Health and Social Care Act 2008 in line with standards set by the Care Quality Commission.
Support the Care Manager with the Home’s marketing plan
Promote, ensure and maintain the good reputation of the Care Home and the Company.
Ensure that the security of the Care Home is maintained at all times.
