Constituency Officer (PT)

Supporting Constituents:

• Managing and monitoring incoming calls and enquiries;
• Providing information and advice to constituents on a wide range of issues, ensuring that all enquiries are dealt with sensitively and confidentially;
• Gathering relevant information to assist with progressing and resolving cases;
• Ensuring all casework is logged; monitoring progress and ensuring all identified actions are taken;
• Liaising with Government agencies, voluntary sector and others to resolve constituency matters;
• Responding to correspondence and enquiries from constituents; and,
• Attending surgeries, tribunals and meetings, as appropriate.

Administration & Finance:

• Developing and maintaining databases across a range of stakeholder groups;
• Retaining records and information confidentially and in line with the Data Protection Act;
• Providing general admin support (typing, emails, phone calls, distributing mail, filing, photocopying, etc.);
• Developing and implementing office systems and procedures;
• Ordering and managing stationery stock and office equipment in line with Assembly guidelines;
• Dealing with complex queries and complaints on the MLA's behalf, including drafting and signing letters;
• Keeping records of all transactions involving the Constituency Office / MLA's expenditure; and,
• Responsibility for managing all aspects of budget and contracts, keeping the Member informed of all relevant financial matters.
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Support for Assembly Matters:

• Organising and providing secretarial support for meetings
• Overall management of the MLA's diary commitments and delegating tasks to others, as appropriate; and,
• Other duties as required in support of the MLA carrying out their Assembly duties.

Support for Assembly Matters:

• Organising and providing secretarial support for meetings
• Overall management of the MLA's diary commitments and delegating tasks to others, as appropriate; and,
• Other duties as required in support of the MLA carrying out their Assembly duties.

Essential Criteria:

• Minimum of five years’ experience in a similar role

Desirable Criteria:

• Responsible for leading project teams that has delivered community facilities and programmes to address identified needs.