Constituency Manager for Nichola Mallon MLA

Assembly Constituency Manager

• Day to day management of Constituency office, including administration, budgets, Assembly financial matter
• Developing and implementing office systems/procedures
• Responsibility for efficient data and file management to comply with Data Protection
• Management of constituent casework
• Responding to correspondence and enquiries from constituents, the media, lobbyists and pressure groups
• Dealing with complex queries and complaints on Member's behalf, including drafting and signing letters
• Liaising with Government agencies, voluntary sector and others to resolve constituency matters
• Attending surgeries, tribunals and meetings as appropriate
• Ensuring all casework is logged; monitoring progress and ensuring all identified actions are taken
• Management of the MLA’s diary
• Monitoring Assembly legislation and debate
• Constituency and policy event organisation
• Providing secretarial support for meetings as required
• Building relationships with business, community and other groups in the constituency
• Liaising with groups within the constituency and the general public on the Member's behalf as necessary
• Other duties as required in support of the MLA carrying out their Assembly duties

Essential Criteria

• Third level degree or 3 years relevant experience.
• Three years minimum experience in a public facing office environment.
• A high standard of verbal and written communication skills.
• A demonstrable knowledge of key policy issues relating to North Belfast.
• Good organisational skills and capable of dealing with large workloads.
• Experience managing casework and office administration.
• Good IT skills including PowerPoint and Word.

Desirable Criteria

• Experience of housing related case work.
• Experience of benefits related casework and/or provision of benefits advice.
• Experience of working with vulnerable clients.
• Ability to work to tight deadlines and complete tasks to a high standard at short notice.
• Comfortable with working independently as well as part of a small team.
• Good decision making and problem solving skills.
• Experience of volunteering/working with volunteers.

Job info

Full time, Permanent (subject to 6 month probationary period)

37 hours per week (with occasional work outside office hours and at weekends)

Located in North Belfast Constituency Office & Parliament Buildings, Stormont

Salary based on experience.