Job | Full Time

Community Managers - Southern Trust Area

Homecare Independent Living

40.00

An exciting opportunity has arisen with the leading provider of domiciliary care as a Community Manager for the Southern Trust Area.

You will be responsible for managing a team of between 25-35 Care Assistants (approximately) within the Southern Trust catchment area, ensuring the on-going delivery of quality care to our clients.

The role of the Community Manager is to plan, implement and deliver a quality service to our clients in the community and to ensure the performance of care staff is monitored and maintained in accordance with standards as set out by the appropriate regulatory bodies.  To ensure all runs/rotas are updated and all administration is managed and maintained in accordance with Homecare’s standards and as set out by the appropriate regulatory bodies. Maintain and update all records accordingly.   

Client

  • Manage the Client Referral process together with the set- up of new Client care plan within 2 working days and ensure all care staff and Carefree is updated
  • Organise and complete the  introduction of care staff to all new clients
  • Manage the Amendments process ensuring that care plan is updated within 5 days, care staff are notified and carefree updated accordingly
  • Inform the client if their care assistant is late or there is a change to their usual care assistant
  • Update all Tasks completed onto MIS system on a timely basis (within 48 hrs)
  • Ensure smooth maintenance of existing business and identify areas of further development
  • Ensure budgeted hours are met and increased
  • Promoting Homecare at all times and report on any potential new areas of business

Care Staff

To manage, support and develop a team of care assistants by:

  • Assist with recruitment & selection of new staff as required
  • Manage the rearrangement of work schedules (rotas/runs) of care assistants to ensure ‘Best Practice’ and ‘Quality’ is maintained at all times
  • Ensure all client calls are assigned to a care assistant and Carefree is updated accordingly.
  • Aim to permanently fill all client calls to designated care assistants in area
  • Organise shadowing of all new care staff
  • Mentoring of all new care staff and updating training dept of progress on monthly basis.
  • Signing off of mentoring process, completion of 3 month and 6 month probationary reviews.
  • Deal with care assistant queries in relation to their work schedule and/or clients
  • Ensure sufficient levels of personal protective equipment (PPE) are available for care staff and ensure they are wearing these when completing the necessary tasks
  • Sign off of all care assistant holiday requests and update Carefree accordingly
  • Completion of staff assessments
  • Completion of annual appraisals with all staff in designated area ( 1per year)
  • Set up and manage Quality Improvement and disciplinary meetings.  Complete full investigatory minutes report to Quality Department
  • Completion of Return to work interviews
  • Hold team meetings and organizing venues for same
  • Attend induction training to give Community Manager Presentation
  • Completion of monthly team meetings and Quarterly MAD meetings
  • Ensure Team Working among care staff, to maintain a high quality delivery of service

Commissioner

  • Respond immediately to enquiries from commissioner in relation to client issues in conjunction with Client Manager
  • Report and record all changes to clients wellbeing
  • Report and record all complaints and adverse incidents in conjunction with Client Manager
  • Update all Tasks completed onto MIS system on a timely basis (within 48 hrs) 

Recording and Reporting

  • Complete KPI’s (Key Performance Indicators) and report to Regional Manager at monthly meeting
  • Be responsible for the completion of good quality computer and written records; in line with company policies and procedures, including accurate inputting of information onto the in-house management system –Carefree on a timely basis (within 48 hrs)

This post requires the holder to be flexible as they may need to work early mornings and late evenings.   The post holder will be required to work at weekends on a rotational basis  to ensure service delivery 24 hours a day, 7 days a week.

Competitive salary package including company car, mobile phone and laptop.
Homecare Independent Living is an equal opportunities employer.

Closing Date

Wednesday / 08 June 2016
1:00pm

Contact Details

Fiona Gallery

Callan House
Hill Street
Milford, Armagh
BT60 3NZ
United Kingdom