Business Support Coordinator (Guide Dogs NI)

If successful in this role, one of your lead responsibilities will be to support the Dog Care and Welfare department with all administration, call handling and system updates relating to the health of our dogs.

To be successful in this role you must have;

• excellent communications skills
• the ability to manage the expectations of our internal & external customers, service users & volunteers, recognising when to escalate issues to a higher level
• experience of dealing with confidential issues with sensitivity and total integrity
• attention to detail is crucial as well as the ability to think on your feet
• excellent working knowledge of Microsoft Office packages is essential as well as computer literacy, and confidence in the use of Internet and social media

Please refer to the job description listed on our website for more information on the role responsibilities, and the person specification for the full detail on the requirements. www.guidedogs.org.uk/jobs

As a member of staff we offer you a wide range of benefits. These include: 26 days holiday plus 8 bank holidays (rising to 28 days after 3 years' service), flexible benefits package and a defined contribution group personal pension plan.

Key information

Hours: Monday to Friday 9-5 with flexibility for covering shifts when required (sometimes on a rota basis covering 8-4 or 10-6).

Contract: Permanent

Key requirement: Right to work in the UK

Interview Dates: 31st July or 1st August

Please ensure to complete the equal opportunities monitoring information as part of your application as this information is a requirement of Northern Ireland legislation.

 As this role requires an Enhanced Disclosure check the start date for the successful candidate will only be confirmed upon receipt of the check.

Guide Dogs is committed to safeguarding and promoting the welfare of all children, young people and vulnerable adults with whom we work. We expect all of our employees and volunteers to fully share this commitment.