Consumer Support Officer - Consumer Support

Consumer Council for Northern Ireland

28 Sep 2007

Consumer Council

Consumer Support Officer (EO2)
Ref: TCC/CSO/CS/07/02
Salary: £16,863 - £20,717 per annum

Have you experience in consumer support or complaints handling?
Are you a team player?
Would you be interested in using your skills to seek to influence both
the public and private sectors and campaign for a fairer deal for
consumers? Then, we would like to hear from you.

The Consumer Council is the leading consumer body for Northern Ireland. Our key aim is to make the consumer voice heard and make it count. Your skills will be used in a challenging, motivating and rewarding environment.

We are looking for someone who will work within our consumer support team to respond to complaints and enquiries as well as support campaigns and contribute to research.

A full list of criteria is available with our application pack but in the first instance you must be educated to degree standard, or equivalent, and have a minimum of one year’s relevant experience in a customer facing role; OR have three A level passes or equivalent, in separate subjects, and have a minimum of three years’ relevant experience in a customer facing role; OR have a minimum of five GCSE’s/O levels at grade C or above in five subjects including English and Maths and five years’ relevant experience in a customer facing role.

For more detailed information, an application pack can be downloaded from www.consumercouncil.org.uk.
Alternatively, please contact the Consumer Council, 116 Holywood Road, Belfast BT4 1NY, telephone 028 9067 2488 or email info@consumercouncil.org.uk quoting the reference number.

The Consumer Council is an Equal Opportunities Employer and welcomes applications from all sections of the community