Consumer Affairs Officer

The Consumer Council

Elizabeth House 116 Holywood Road Belfast BT4 1NY Tel: 028 9067 2488 Fax: 028 9067 1865 e-mail: gtaylor@consumercouncil.org.uk Web: www.consumercouncil.org.uk

16 Jun 2006

Gillian Taylor Recruitment Officer

info@consumercouncil.org.uk

028 9067 2488

The Consumer Council is the leading consumer body for Northern Ireland. Our key aim is to make the consumer voice heard and make it count. Your skills will be used in a challenging, motivating and rewarding environment.

We are looking for someone who will contribute to consumer support and complaint handling matters related to energy, transport, water and related utility issues. The successful candidate will be responsible for supervising and managing the Consumer Council’s complaint handling operation and consumer support within the Consumer Support Section.

You must be educated to degree standard, or equivalent, and have one year’s relevant experience managing/supervising the work of others; OR a minimum of three A-Level passes, or equivalent, with three years’ relevant experience managing/ supervising the work of others.

Experience should include:

1. giving advice or dealing with complaints on behalf of clients or responsibility for customer care
2. building and maintaining relationships with key stakeholders or partner organisations
3. the use of databases and contribution to policy development.

For an application form and further information, please contact:

The Consumer Council, 116 Holywood Road, Belfast BT4 1NY

028 9067 2488, 028 9067 1865 or info@consumercouncil.org.uk

quoting the reference number.

The closing date for receipt of completed application forms is Friday 16 June 2006 at 4pm.

The Consumer Council is an Equal Opportunities Employer and welcomes applications from all sections of the community.